Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 66 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "people are nice and helpful" ((in 41 reviews)); "Good benefit and travel incentives." ((in 31 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (835 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

835 reviews

5.0

Mar 20, 2025

Best call centre to work

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

A cheerful company that does lots of things for its employees, fun, with lots of activities that really care about the employees and the company's values

Cons

Nothing. I haven't worked in such a nice place since I left

5.0

Mar 20, 2025

Company where you can grow.

Senior customer advisor

Recommend

CEO approval

Business Outlook

Pros

I’ve had a great experience working as a travel agent at Trip. One of the best things about this company is the opportunities for growth—you can progress no matter your background, as long as you’re willing to learn and work hard. Management is supportive and always encourages development, providing plenty of upskilling opportunities to help you succeed. The company atmosphere is positive and welcoming, making it a great place to work. If you’re looking for a role where you can build a career in the travel industry, this is a fantastic place to be.

Cons

While the company offers great opportunities for growth and upskilling, I believe the yearly salary reviews do not always keep up with inflation. Additionally, career progression is limited for fully remote workers, even if they consistently deliver great results. All Level 2 positions require employees to be in the office or hybrid, which can be a disadvantage for those who prefer or need to work remotely.

5.0

Mar 19, 2025

Experience as a new employer TRIP.COM

Costumer advisor

Recommend

CEO approval

Business Outlook

Pros

I’ve recently joined TRIP.COM, and my experience so far has been fantastic. The work environment is welcoming and supportive, with plenty of resources and guidance provided to help employees succeed. The team is friendly, and there’s a strong sense of collaboration, making it a great place to grow professionally. I’m excited to be a part of such a positive and well-organised company!

Cons

I have not experienced something so far.

Viewing 481 - 483 of 835 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

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Best call centre to work

Company where you can grow.

Experience as a new employer TRIP.COM

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