Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 38 reviews)); "There are great company events and team" ((in 33 reviews)); "Good benefit and travel incentives." ((in 33 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(833 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

833 reviews

5.0

Mar 16, 2023

Good growth opportunities

Training supervisor

Recommend

CEO approval

Business Outlook

Pros

Dynamic, international environment. The support of an established company combined with a start-up mentality. I have personally had great opportunities to progress in my career in my time here.

Cons

Headquartered in China, this means that time difference and sometimes language barriers can slow down communication

Trip.com Group Response

Thank you for your kind review, we hope you will continue to enjoy working for Trip.com for many years to come

5.0

Mar 15, 2023

Best work/Life balance

Italian team leader

Recommend

CEO approval

Business Outlook

Pros

- very modern office - free coffee -regular social events and celebrations - filtered water/sparkling -juices -food events -Awesome office and areas that allow relaxation

Cons

I overall love the company i work for.

Trip.com Group Response

Thank you for a great review, we are very glad you are enjoying working for Trip.com

4.0

Mar 15, 2023

Going in the right direction!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Beautiful, central offices with lots of activities/perks -Very attractive entry salary for call centre roles in comparison to local market -Regular salary reviews and internal promotion cycles, encouraging talent! -Recent proposals for regional change and development of people have been welcomed and encouraged by HQ showing a change in mindset and willingness to adapt to UK culture.

Cons

- HQ are still a little bit scared of giving us autonomy to make decisions that are locally and culturally appropriate. - The structure of the company takes some time to understand!

Trip.com Group Response

Thank you for your review, culture is something we take very seriously at Trip.com and your comments are appreciated

Viewing 481 - 483 of 833 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada