Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "people are nice and helpful" ((in 38 reviews)); "There are great company events and team" ((in 33 reviews)); "Good benefit and travel incentives." ((in 33 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(833 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

833 reviews

5.0

Mar 14, 2023

A great place to work where people at put first!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1) Recently received a cost of living payment 2) A recent and very fair salary review for management, considering we are travel company coming out of a pandemic!! 3) Healthsheild benefits for claiming back on a variety of different perks. 4) We receive Trip coins every year! 5) A leader who really cares about people and puts them first. Lot's of opportunities to voice opinions on what's going well and what can be improved. 6) Clear to see the direction we are heading in, with KPI and market improving by the month.

Cons

1) Can sometimes be a negative attitude from TL's, which can factor down into the agents. 2) Micro manage culture can come from HQ with very tight deadlines and no appreciation for ways of working in EU.

3.0

Mar 13, 2023

Good Office Job if you want to be an employee and make easy money

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

- Salary Pay - Office Job

Cons

- Work life balance - Strict Rules

5.0

Mar 13, 2023

Trip.com is more than a simple job, it is a big family

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Working here means finding a stimulating, friendly and respectful working environment. You are 100% supported to do the job to the best of your ability and offer the best service.

Cons

Long probation period and during that period you cannot ask more than 3 sickness

Trip.com Group Response

Thank you for your review, we are glad you love the working environment at Trip.com

Viewing 484 - 486 of 833 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas