Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"nice colleagues (strongly depends on team)" ((in 66 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "people are nice and helpful" ((in 41 reviews)); "Good benefit and travel incentives." ((in 31 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(835 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (835 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

835 reviews

5.0

Mar 19, 2025

Experience as a new hire at TRIP.COM

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Really good working environment at TRIP.COM, if you love travelling and are passionate about tourism this is the place for you. Their training method gives the opportunity to everyone to become a successful agent.

Cons

Long time sitting in front of a computer so can be tiring don't forget to go outside to breath some fresh air and have a little walk to stretch your legs.

4.0

Mar 19, 2025

Great experience

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

- Excellent training program to become an adviser - Interesting job - Good internal communication - Plenty of events

Cons

As an adviser, you may encounter stressful situations with dissatisfied clients. Not a job for everyone

4.0

Mar 19, 2025

Just started working here!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The office is beautiful and has got everything required, and more. Friendly colleagues. Long breaks.

Cons

Training is quite long, but it covers every possible scenario

Viewing 484 - 486 of 835 Reviews

Jobs at Trip.com Group

Senior Product & Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Reviews by job title

Experience as a new hire at TRIP.COM

Great experience

Just started working here!

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