Trip.com Group reviews

4.0

75% would recommend to a friend

(833 total reviews)
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Jane Sun

88% approve of CEO

72% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

833 reviews
5.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

multi-cultural, diverse, inclusive, nice office, amazing and welcoming people

Cons

not much, but HQ is not align with global culture and working differences, sometimes they treat our site as a outsourcing.

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Trip.com Group Response
3y
Thank you for your review, we will take your feedback on board and if there is anything further you’d like to share please contact wevaluefeedback_uk@trip.com
3.0
Mar 10, 2023

Half and half

Recommend
CEO approval
Business Outlook

Pros

Team-building Social Activities and Outdoor Meetings Health insurance and perks Cultural, Integrative Effort Salary (good, but always could be better!)

Cons

Barely few changes for promotion or self-development Low resources for agents' self-development into new areas or skills, or lack of staff for doing refreshments in all departments. Lack of information regarding the foreseeable future within our Team (goals, projects, milestones, etc.). Sometimes it feels like we are walking blindfolded

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Trip.com Group Response
3y
Thank you for your useful review, we are actively improving our resources to promote talent development in the UK and hope that you will benefit from these initiatives in the future
5.0
Mar 10, 2023

Trip.com Review

Recommend
CEO approval
Business Outlook

Pros

Travel Industry Perks Healthy Office Environment Multicultural - Trip supports many different languages and so naturally they employ people from all over the world to support these languages. It is a vibrant and inclusive place to work. As well as different cultures there is no discrimination against who can work here the office is very diverse. The main requirements is that you are efficient using a computer and would be preferred to have customer service experience especially in a call center. Positive Atmosphere- Our Culture specialist is constantly updating us with events and special days that are happening across the world and we celebrate often with decorations or treats in the kitchen. For example for valentines day we were provided with mini envelopes to leave a message for someone in the office to let them know how great they are. Feel Supported and Encouraged to succeed Opportunity to grow within the company Location- Center of Edinburgh. Beautiful city and friendly people. If you are an agent you are speaking with and helping people with their holiday. Often times you can have some rapport with the customer. Good if you enjoy problem solving. You are monitored and reviewed on your performance which is good so that you know how to improve.

Cons

Nature of the job requires evening and weekend shifts but its manageable and fairly distributed and the company tries to accommodate preference. (but in the end depends on business needs) Using many platforms (not all cohesive and efficient) across daily tasks - I believe operations could be refined in this regard however in saying that since starting I have already seen the company improve and adapt and become more user friendly. - management level Agent level- you are provided with training (6 weeks) but navigating the system and learning our procedures can be difficult for some people. You do deal with complaints and sensitive issues at times which may not suit you. You are monitored and reviewed on your performance which may not suit you if you do not take feedback well.

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Trip.com Group Response
3y
Thank you very much for your detailed review, we are happy you have seen improvements in the ways of working throughout your time here and we hope to continue driving improvements to support a better working environment
Viewing 487 - 489 of 833 Reviews

Glassdoor has 929 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.