Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 29 reviews)); "Growth opportunities at every level" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

1.0

Nov 11, 2021

Toxic environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None! Worse company I ever been

Cons

Edinburgh-Keep in mind that positive feedbacks are fakes made by a team trying to hide the real feedbacks. The environment is toxic. HR and payroll are a joke. They just ignore your emails. Your payslip is always wrong. They don't pay overtime but they want you to. You are always monitored like a robot. People quit literally every day. The management style is Chinese. You work from 6am to 11pm. Each day on a different shift. You don’t have personal life anymore. TLs simply ignore agent messages for conflict cases, leaving customers even more dissatisfied. The environment is very stressful and the company doesn't care about the employees. Because no one stays longer than 6 months, you are always working for 2,3...some languages have just 2 agents!!!!! If a customer yells at you, it's your fault and never the company's (which has a bad reputation...). Worst job I've ever had. Very disorganized and stressful...

Trip.com Group Response

4y

Thank you for taking the time to leave a review. We are sorry to hear you feel this way about your time at Trip.com We take all feedback seriously and use it to help us make positive changes. If you would like to provide further feedback, please email us at wevaluefeedback_uk@trip.com

2.0

Nov 10, 2021

Hopeless Head in Edinburgh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- International environment and able to work with a variety of different people from different backgrounds - Beautiful and modern offices

Cons

- Extremely unstable management. Since last year's redundancy program, we have lost 2 out of 3 managers and the remaining manager is completely hopeless. - Current head of site and manager does not understand the business and how to work with her teams. Says a lot of nice words but cannot back them up with action. - Several experienced team members in the leadership or support team in flights have resigned because of poor management, with more likely to follow. Headquarters does not seem be aware of the real situation or are unwilling to act.

Trip.com Group Response

4y

Thank you for your review. We appreciate your feedback and will do our best to address your concerns. Rest assured that we are working every day to make Trip.com a better and happier place to work. Good to know that you are enjoying being part of our multinational environment, and our great offices.

4.0

Nov 3, 2021

International atmosphere and great benefits

Coaching & training associate

Recommend

CEO approval

Business Outlook

Pros

A truly international atmosphere and culture in a great working environment. The company offers great career development opportunities and some good benefits as well.

Cons

It is a fast-paced environment, so it requires some flexibility.

Trip.com Group Response

4y

Thank you for leaving such a great review! We really appreciate it. Ours is certainly a lively, multicultural environment and we are proud of the career development we offer to our colleagues. It's good to have you onboard. Have a great Trip!

Viewing 634 - 636 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Toxic environment

Hopeless Head in Edinburgh

International atmosphere and great benefits

Jobs at Trip.com Group

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