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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (832 total reviews)
      avatar

      Jane Sun

      87% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      832 reviews
      3.0
      Feb 23, 2025

      Start off super but ended in burnout

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Multicultural team and a kind of family atmosphere

      Cons

      High fluctuation in personal and management. Trip.com started off as this cool workplace with table Foosball in a joyful office. In the end when the company after nearly 5 years increasingly harder work conditions had burned me out fully, they let me go 2 months before my 5 year celebration. Trip tried to not pay the yearly bonus and only did so a year later. It all had sounded so wonderfully at the start and ended in a burn out for me. Of course this is a very personal experience but all of my colleagues I started with had left the company for the same reasons. I should have gone with them

      avatar
      Trip.com Group Response
      1y
      We want to sincerely thank you for sharing your personal experience with Trip.com Group, appreciating the time taken to articulate both the initial excitement and the subsequent changes encountered. We take employee wellbeing very seriously and we are sorry to hear that you felt burn out. We thank you for your commitment to the role you undertook and efforts made to support the business. It is important to us that we welcome all new employees to a vibrant work environment and manage to sustain this culture throughout each person’s employee journey. We have a dedicated Culture & Engagement team and are committed to continually evaluate workplace practices and culture. We also are currently relaunching a library of new policies and procedures that have been reviewed and updated following employee feedback and workplace changes. Thank you again for bringing this to our attention. Please do contact us by emailing emea.hr@trip.com. Your input will help us identify areas for improvement and ensure a better experience for all employees.
      1.0
      Nov 11, 2021

      Toxic environment

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      None! Worse company I ever been

      Cons

      Edinburgh-Keep in mind that positive feedbacks are fakes made by a team trying to hide the real feedbacks. The environment is toxic. HR and payroll are a joke. They just ignore your emails. Your payslip is always wrong. They don't pay overtime but they want you to. You are always monitored like a robot. People quit literally every day. The management style is Chinese. You work from 6am to 11pm. Each day on a different shift. You don’t have personal life anymore. TLs simply ignore agent messages for conflict cases, leaving customers even more dissatisfied. The environment is very stressful and the company doesn't care about the employees. Because no one stays longer than 6 months, you are always working for 2,3...some languages have just 2 agents!!!!! If a customer yells at you, it's your fault and never the company's (which has a bad reputation...). Worst job I've ever had. Very disorganized and stressful...

      avatar
      Trip.com Group Response
      4y
      Thank you for taking the time to leave a review. We are sorry to hear you feel this way about your time at Trip.com We take all feedback seriously and use it to help us make positive changes. If you would like to provide further feedback, please email us at wevaluefeedback_uk@trip.com
      2.0
      Jul 15, 2025

      I wish I had believed the reviews before joining - everything negative people said turned out to be true.

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, diverse international team Coffee machine

      Cons

      Poorly prepared and unprofessional management at all levels Toxic culture of favoritism, micromanagement, and inconsistent rules Unrealistic workloads, constant pressure, no real work-life balance HR ineffective — complaints often ignored or handled arbitrarily Career growth promises rarely materialize Pay may not match workload; bonus structure unclear Management regularly asks staff to write positive reviews (and it shows)

      avatar
      Trip.com Group Response
      11mo
      Thank you for your feedback. We're pleased to hear you enjoyed working with our diverse team. We're sorry to learn about the challenges you faced and are committed to making improvements. We take issues related to fairness in career progression and transparent communication very seriously. Your insights are important, and we’d like to understand more to address your concerns effectively. If you feel comfortable, please reach out to us at EMEA.feedback@trip.com. We are dedicated to ensuring all of our employees are heard and implementing positive change.
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      ReviewsTrip.com Group reviews

      Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.