Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 58 reviews)); "Good Salary and work palces" ((in 53 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 11 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Aug 29, 2025

Very fast paced

French customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Cozy office, friendly people and multicultural environment, regular feedback and reviews with you team leader

Cons

Unhealthy multitasking, fast-paced taken to the extreme, but that’s also the nature of travel industry, poor work life balance, not enough time to chat with colleagues

Trip.com Group Response

8mo

Thank you for sharing your experience. We truly understand that the fast-paced environment can be challenging. We’re glad you enjoy our cozy office, multicultural team, and regular feedback sessions. We take well-being seriously and are committed to supporting better work-life balance and creating more opportunities for connection among colleagues. Your feedback helps us improve, and we’re dedicated to making this a supportive place to grow.

3.0

Aug 29, 2025

Head OTA Company

Front-end developer

Recommend

CEO approval

Business Outlook

Pros

Comprehensive technical infrastructure, well-defined workflows, and excellent supporting operational tools and marketing team

Cons

Increasingly intense work environment, with wages lagging behind both the workload and industry salary standards

4.0

Aug 27, 2025

all good

Market manager

Recommend

CEO approval

Business Outlook

Pros

has good culture, initial salary, and leaders

Cons

slow career growth and minimal raise

Viewing 97 - 99 of 830 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Connectivity Operations Manager