Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

4.0

Mar 3, 2025

One of the leading OTA in the world and strong in Asia

Marketing campaign manager

Recommend

CEO approval

Business Outlook

Pros

Lots of chances to meet people all over the world with strong brand impact especially in APAC.

Cons

Limited career path development for regional teams. Even you are a talent, it’s not easy to be seen as long as you are not in HQ.

Trip.com Group Response

1y

Thank you for your feedback. We’re proud to be a leading OTA with a strong brand, especially in APAC. We value the global connections our employees make. We hear your concerns about career development for regional teams. We provide equal career development opportunities with global standard of assessment to empower the growth of our global employees. If you have further concerns, feel free to let us know at hr_socialmedia@trip.com.

3.0

Mar 3, 2025

Good for new graduates or people in their early stage of career

Seo/sem manager

Recommend

CEO approval

Business Outlook

Pros

Good salary International employees English as main language used in emails etc

Cons

Poor work life balance Little PTO

Trip.com Group Response

1y

Thank you for your feedback. We’re glad you’ve found our salary competitive and appreciate the international, English-speaking work environment. Your positive comments are encouraging. We understand that work-life balance and paid time off are important. We’re committed to offer more support on our employees' work-life balance. Feel free to let us know more about your thoughts or suggestions at hr_socialmedia@trip.com.

2.0

Feb 28, 2025

Promotions

Advisor

Recommend

CEO approval

Business Outlook

Pros

Good for upskill if youd like to have more skills

Cons

2% salary increase from rank and file to support and no annual increase

Trip.com Group Response

1y

Thank you for acknowledging the upskilling opportunities at Trip.com Group. We regret your concerns about the limited salary increases and lack of annual adjustments. We aim to align compensation with market standards and employee contributions. To help us address this, please share specific details via hr_socialmedia@trip.com. Your insights are crucial as we strive to improve transparency and fairness in our compensation policies. We value your feedback and remain committed to fostering a rewarding workplace for all.

Viewing 232 - 234 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

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One of the leading OTA in the world and strong in Asia

Good for new graduates or people in their early stage of career

Promotions

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Trip.com Group reviews FAQs

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