TruStage reviews

Management tries to reduce everything down to statistics, including the employees. While management has done a great job of continued financial success given the economy, they have also reduced their standards. Employees are expected to do more work for less, often supporting other departments, and service to our clients is intentionally being reduced to average when CUNA Mutual Group once prided on having the best possible. Little effort is made to retain the top talent. Many systems are ancient but don't get updated because of the expense.

Constant reorganizations and lack of trust in employees. Constant reorganizations: employees get title promotions without changes in pay, employees get demoted not because of performance issues but because management decides their job grades aren't correct (this has happened not once but multiple times), job roles aren't clearly defined, job descriptions and levels depend in part on the VP - if a VP is supportive of his people their job titles and grades will be higher than someone under a different VP even when the work is very similar. Lack of trust in employees: in almost every case when an opening and opportunity to promote would occur, management would interview a few internal candidates and then decide they needed to hire from the outside. Of course once that person started they would be in the same boat as existing employees. Internal promotions are rarer than at any other company I've worked for. Moreover, after a few years some of those new people get forced out - I've never seen turnover of staff like that either. Much of this has long been part of the culture but Jeff Post, after attempting some superficial and ham-handed changes, has given up and fosters a culture where are respected even less.