Truist reviews

3.2

47% would recommend to a friend

(3,531 total reviews)
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William H. Rogers, Jr.

40% approve of CEO

40% positive business outlook

Truist has an employee rating of 3.2 out of 5 stars, based on 3,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truist employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Higher end of pay for the industry They will promote anyone willing to play parrot.

Cons

They value numbers over employees and clients. They forced a "promotion" on tellers without pay increase. Taking us off the teller line for a week short staffing our teller lines and adding stress to the clients. Then forcing us to use a stupid tool/ wannabe AI that in reality is a giant waste of both the banker and the clients time. The computer systems are down way too often. Everytime they do an "improvement" it only ends up making the process more tedious and time consuming for the client. We all saw that credit card debacle from a mile away. I dont get why everything is rushed and poorly executed. Leadership is in the process of moving more of our teammates jobs to India. Don't even get me started on the outdated systems. Acadia is a joke and everything else is buggy and convoluted.

1.0
Mar 11, 2022

From Best To Worst

Recommend
CEO approval
Business Outlook

Pros

Bonuses and remote work are the only two pros.

Cons

I was a long time BBT employee. BBT was the best company I had ever worked for and I felt like there were unlimited career opportunities as well as outstanding support for employees across the entire organization. Unfortunately, the company was taken over by Sun Trust. Two years into this merger (takeover) and Truist is now the worst company I've ever worked for and there are ZERO career opportunities. Truist does not promote, there have been none for two years, and the company does not give raises to managers. Hundreds of employees have jumped ship, most of them excellent BBT managers who have been forced out via early retirement. Suntrust (Truist) is a company run by contractors at many levels. They do not understand nor do they care about process, best practice, or standards. The former CEO of BBT, once beloved by his people, is now looked upon by his ex-employees as someone who just destroyed not only the company but his legacy and left us all holding a big steaming bag. Kelly King got his golden parachute and in the process BBT is history. His legacy is that he betrayed all of his employees and he is no longer much liked or seen as anyone who accomplished anything. If you're looking for a career or an organization where you'll feel supported keep looking. This place is a disaster. Many managers have between 20 and 200 direct employees because they've eliminated so many management layers to save money. So many careers have been destroyed by the takeover and I don't know of anyone who is happy here.

Viewing 4 - 6 of 3,531 Reviews

Glassdoor has 3,745 Truist reviews submitted anonymously by Truist employees. Read employee reviews and ratings on Glassdoor to decide if Truist is right for you.