Pros
Salary is very good - above market for this area. Benefits like PTO/vacation pay and insurance are good.
Cons
1. Branches are terribly understaffed and because the Bank now pays such a high starting salary - which by the way they do on purpose because they know the other Banks and Credit Union's in this area won't match it which leaves you feeling trapped and like you can't leave because of the salary difference. But trust me when I say that salary isn't always everything. 2. Micromanagement is terrible. Way too many people who want to play the role of supervisor when that isn't their actual job title. Then you have those whose roles are actually supervisor positions that encourage the first set of people to act the way they do because it saves the actual management from doing anything. 3. Absolutely nothing matters to the management of this Bank more than sales....and they aren't afraid to show that either. Branch employees have a meeting each day Monday-Friday before the branch opens to discuss sales goals/referrals/committments and what each person needs to do to make the Bank more money. There is a conference call each Monday morning at 8am that is generally all about sales as well. I understand the need for sales goals because Banks are in the business of making money but the way that employees are pressured to produce here is unlike anything I have ever seen at other Banks that I have worked at or even as a client at other Banks where I have accounts. It takes a solid hour+ just to open a regular checking account...and it isn't because that's how long it actually takes to open a checking account. It's because Bankers are required to ask tons of questions of clients in an effort to squeeze as much business out of them as possible. You can't go through a Teller window in the lobby or drive-thru without being asked about opening a credit card or some other form of product. What happened to the days of letting the client tell us what they need? 4. Far too much work is placed on the few employees the Branches do have. On top of being given sales goals that each employee is held accountable for Truist places so much extra mess on top of what employees already are having to deal with. For example Bankers are required to complete a call block each and every day. Call blocks are generally 45 minutes to 1 hour. But Bankers and even Teller personnel are also made to serve as lobby greeters (lobby leadership as they call it) for at least 2 hours a day if not more. Bankers are also expected to call referrals that they get from the Teller line as well. The particular branch that I worked at had a very high call off rate. Someone was always calling in on either the Banker or Teller side. Plus the Bank also has recently started scheduling employees to leave early or come in later which is normally nice but when you are already understaffed and dealing with a high call off rate this does nothing but complicate matters even further.