Truist reviews

For profit Sales at the expense of the client. Cold calling daily, with added cold call nights in the month after work hours. You will not get overtime for it either because they will change your schedule according to what fits their needs. Oxymoronic expectations on digital client conversation guides(DCCG's) aka data collection forms you have to fill out for every client every time with or without the clients consent. They tell you they are not required, but If you don't fill them out completely, then you don't get your full pay and will be set up on disciplinary action or fired. Poorly trained management structure is built on the backbone of do as I say not as i do. So prepare to fix massive amounts of mistakes made by them and all done without receiving credit. Pay structure is set up for cutthroat sales pinning you against other teammates for fear of not getting paid for the work you put in. -The COVID policy is to make the employee who contracted COVID from going to work leave work unpaid for 2 weeks while simultaneously giving the rest of the branch employees a 2 week PAID leave. This promotes employees to not test for fear of loosing 2 weeks of pay, but instead wait for another employee to contract it and report it. This also put countless clients in jeopardy of contracting it from a bank employee.

None of the back office seem to be on the same page and this affects the branch facing employees with clients. The merger is still causing issues daily and making the client facing employees look like we don’t know what we’re doing. I’ve been with the company for a little over 5 years and just got promoted again recently. However, I have not been paid the fair amount that I deserve. My salary doesn’t even come to the average median salary listed for senior Relationship banker role. I don’t more work than everyone in the branch and constantly have a heavy work load every day.