Truist reviews

Bonus Structure is almost unattainable Management pushes Deposit and Lending Growth and has some of the most unfavorable rates for clients. Culture and Values (Reality vs Actuality) Say great things, but management pushes you to sell products that may not be favorable to the clients.

The conglomeration of two giant entities has created so much bureaucracy that it's difficult discerning between Truist and working for an actual government body. The retail community bank is so desperately short-staffed across the board that teams at some branches consist of 2 people for weeks at a time--meaning no lunch breaks, no break of any kind, furious customers, and exhausted staff. Truist is obviously consolidating at a rapid pace and the effort appears to be intended to have people quit in order to prevent Truist from performing additional or at the very least as many layoffs next year. If you are used to old school banking or even a former BB&T employee, you will not recognize this bank. Suntrust leadership has and continues to fill leadership roles on the community bank side. Their branch leaders haven't keyed loans in a decade. They let an actual small business specialist talk to clients over the phone. They are the epitome of tick mark chasers, are so out of touch with how banking and finance work they it is scary, and they, because they are unable to do anything themselves, have really increased their corporate koolaid rhetoric and displaying fluff when the BB&T counterparts have actual production goals. The staff at Suntrust branches are lazy, rude to clients, refuse to help clients without an appointment, routinely don't answer the phone, and are the robots Suntrust turned them into. If you like chasing tick marks, having no understanding of how loans or really anything having to do with banking, then a heritage Suntrust opening might be for you. The effect of Covid has pushed retail CB leadership to the brink of becoming 100% lemmings from an expense perspective. Here's a great example: an RBM decided his region shouldn't buy dog treats for pass back in the drive thru. Now, no one can order them through our requisition system. Tellers are going out and buying them. Tellers, making $15/hr, have to buy their own dog treats to hand back. If you hate animals or like making people who work hard for the little they have use it to promote the best interest of Truist, then this bank is for you. Truist took the income made of the PPP loan program at the corporate level instead of at the region or branch level, in spite of the community bank (branch leaders) processing them. Over 100,000. Great news though: they did give out a gift card to BLs who worked for months, often through the night and on weekends: $500. The bank collected almost $600 Million in fees for the loans, so that seems pretty fair. The issue is that months of focus on PPP loans takes away focus from the branch, and while they did reduce goals slightly, the PPP Loans definitely impacted overall production and consequently payouts. Pressure is already huge this year. BLs need to call 50 small business clients a week, with branch staff making 20 dials each a day. Even with branches with 2 people. If you don't have an equity line keyed by Wednesday, you have to Stay for a call Thursday in which an execution leader, who has nothing better to do than send 50 emails a day on how you're bad at your job, and your RBM have you call 10 clients to pitch HELOCs. You can have 10 last week... But 0 through Wednesday and you have to join. Certainly more examples but this seems sufficient a description. Lastly, human resources, branch information, and certain other back office groups are so short-staffed that it quite literally takes hours on hold to accomplish anything. This isn't being dramatic: it truly takes hours.