Truist reviews

3.2

47% would recommend to a friend

(3,546 total reviews)
avatar

William H. Rogers, Jr.

42% approve of CEO

40% positive business outlook

Truist has an employee rating of 3.2 out of 5 stars, based on 3,546 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truist employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

The job provides stability and a consistent paycheck, which is more than many industries can offer. Working in banking also gives you a stronger understanding of personal finance - you learn how money really moves, how credit works, and how financial decisions impact people day to day. Those are skills that carry value far beyond the job itself.

Cons

•Compensation does not match the workload or market value. Employees are taking on more responsibilities without meaningful pay increases. • The health insurance coverage is extremely poor. Premiums keep rising, yet the plans offer minimal coverage and high deductibles. Employees end up paying out of pocket for basic care, which defeats the purpose of having "benefits" in the first place •Blended roles blur accountability. Branch teams are expected to perform multiple positions at once, creating confusion and burnout. •No performance-based incentives. High effort and consistent results are rarely rewarded in a tangible way. •Chronic understaffing. Teams are spread thin, forcing employees to cover gaps without support or recognition. •Minimal paid time off. The vacation policy doesn't reflect the stress or demand of the work. •Lack of internal mobility. There's little opportunity to grow, transfer laterally, or develop into specialized departments - leaving strong talent stuck in place.

5.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice people, Friendly culture- lots of training and opportunity to get pay bumps, bonuses and promotions just by sticking around and doing your best. Great insurance and benefits.

Cons

During my time at Truist there seemed to be a lot of conflicting information coming down from corporate- so overall it just felt unpredictable. They kept changing metrics which affected our bonuses and performance reviews. When they started giving client surveys more weight everything started going downhill. A branch could get all tens on their surveys but a single survey rating 9 would completely affect the performance metrics. It was very discouraging. They put way too much weight on these surveys that had so many variables. Clients would be rating the branch based on an experience they had with the call center or a decision made that had nothing to do with the actual team members. Many clients were confused by the surveys- causing them to rate low when they meant to rate high. It wouldn't be so bad if the surveys were actually used to improve things rather than to give an excuse to reduce bonuses and payouts to the branch team... it was obvious that's what they were doing. This created a culture of fear- we would be spending more time trying to get our clients to give us a good rating than doing our actual jobs. It's just not a good time when one angry person could affect everyone's quarterly bonus.

Viewing 169 - 171 of 3,546 Reviews

Glassdoor has 3,760 Truist reviews submitted anonymously by Truist employees. Read employee reviews and ratings on Glassdoor to decide if Truist is right for you.