Pros
Great healthcare benefits and ability to "purchase" more vacation time. Leads and supervisors are great and as supportive as they can be with limited resources.
Cons
There was a huge culture change when the merger got closer to being "finalized". Employee turnover became high, branches were being closed. There were a lot of issues tech and policy wise when changes were being made that affected clients and their ability to access their accounts. Call volume increased dramatically in February. Calls were back to back, every other call was a complaint. Clients were understandably irritable and sometimes abusively angry. Wait times could be over an hour. People were constantly being hired but being thrown on the phones too soon with not enough training so there were lots of calls being made to fix those mistakes. It started to feel like the bank stopped actually caring about the clients and employees and became more concerned about profit. Pay was too low and the benefits didn't outweigh the stress I felt the last several months working here.