Truist reviews

3.2

47% would recommend to a friend

(3,530 total reviews)
avatar

William H. Rogers, Jr.

41% approve of CEO

40% positive business outlook

Truist has an employee rating of 3.2 out of 5 stars, based on 3,530 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Truist employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Sep 3, 2021
Recommend
CEO approval
Business Outlook

Pros

401k match, dental, vision, life insurance, and retirement benefits.

Cons

They expect you to do the job of 5 people with the pay of one. As a banker, you have to be in the teller line and at the desk area back and forth. At the office, you have to answer the phone as you were working in a call center for customer service because customer service transfers all clients back to the branch. You are expected to perform and the manager is always in the office with his door close making personal calls while you are slaving away. You have to go to DMV to perfect liens yet! something that must be done by the loan department, also you have to deal with HELOC and customer service. It was better before when it was BBT. With the merge, everything is getting worse. The company pays high salaries for useless positions that are only doing conference calls all day long instead of being productive. Horrible!

4.0
Apr 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits package is competitive Highly engaged in the community

Cons

For the sixth largest bank they don’t pay like the sixth largest bank Only recently appointed 2 women as CEO direct reports - most senior execs are old white men Cut a lot of bonuses in 2021 A lot of highly trained professionals are not bonus eligible

1.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits (medical, vision, dental, 401K @ PTO)

Cons

Micromanagement, Staffing issues, Does not care about teammates, not open to feedback, Senior management bullying, Since becoming Truist Bank following the merger of BB&T and SunTrust, the climate has changed a lot. As a former BB&T employee, I find that BB&T cared more for not only the clients, but the teammates, also. Truist is only concerned with what they can "SELL" the client. The culture has shifted to a heavily driven sales culture and although they tell you that you are not "selling" anything, you really are. Everything is focused on sales goals/opportunities. This company has become very stressful.

Viewing 22 - 24 of 3,530 Reviews

Glassdoor has 3,744 Truist reviews submitted anonymously by Truist employees. Read employee reviews and ratings on Glassdoor to decide if Truist is right for you.