untrained management. I had 5 different branch managers in only 3 years. Branches are continuously short staffed. District manager has no idea or plan at all of how to improve the branches. It seems that she is aware that she is running a seeking ship and is just trying to collect her paycheck for as long as Truist is allowing. Maybe she is aware that everyone needs better training but Truist doesnt want to invest in that, idk. She pushes predatory selling tactics for loans and credit cards and the goals are impossible to reach when you keep getting moved around to different branches to work behind the teller line due to staffing issues. People keep quitting because expectations are not realistic. District manager puts so much pressure and psychological stress on untrained branch managers to reach impossible goals and then writes them up. Majority of branch platform staff in multiple branches in the area are on Performance Improvement Plans. Customers have poor client experience because they cant form relationships with the staff and never know anyone who works there. So they give low client experience score and complain about that exact thing but then the branch staff still gets written up because the client did not give a score of 10.
