Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
3.0
Jul 5, 2017
Recommend
CEO approval
Business Outlook

Pros

- health insurance at no cost, for yourself and one pet - pets can come to work - free onsite amenities like gym, dog walkers, dog play areas, childcare, food trucks, ping pong tables, hover boards, nap rooms - 5 week paid sabbatical at 5 years, paid vacation time that increases with tenure - company stock options - 401k (but no employer contribution)

Cons

For all the talk of 'thinking outside the box', 'be yourself, everyone else is taken' - the office culture is like the worst of high school, and only the people playing the popularity stakes will succeed in getting anywhere. It is the biggest detriment of this company. Putting in your time, doing your job well, and working hard will only get you the perks they HAVE to give you- like more vacation time, etc. While some people are mysteriously whisked away into dream positions that didn't exist before (despite claims that every job is internally advertised for all to apply- that's a straight lie), others put in hard time, year after year, while being denied the opportunity to even interview for other positions they are more than qualified for- in favor of newer employees. Middle management so mired in the sorority house mindset of 'go team' they can't see (or simply don't care about) all the employees they exclude and alienate; all good workers who simply don't fit the cookie cutter mold- but like and do their jobs well. I worked many positions within the call center because they knew I could perform the duties with my eyes closed, but was denied any opportunity for advancement beyond a certain level. I was also not given basic certification training given to the rest of my coworkers (even brand new, onboarding ones) so I began to see the writing on the wall. I was definitely pushed to my breaking point, despite expressing my concerns to management, and I think it served their ultimate goal.

3.0
Jun 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Generally great benefits! My little pup had his insurance fully covered, and so did I for medical, dental, and vision, and being able to bring him into work with me was great! My coworkers there were really devoted to what they were doing, and genuinely wanted to do their best to help people. Recently, they started undergoing a lot of change with trying to fix the culture to be more welcoming and enjoyable for employees, and they were slowly but surely making positive changes.

Cons

There wasn't much room to grow if you started in Customer Care. They told me during my interview about how easy it was to move up or into a position that more suited my career goals, but I found out after working almost 2 years there that this wasn't so much the case unless you knew the right people. The same followed for general employee input about the way that they were being treated - it's terrible that I can say that my manager liked me which meant that I was treated better than some of my coworkers. I also know that managers themselves a lot of the time weren't given the proper tools to fully do their jobs as leadership - this was especially clear as during the meetings to discuss improving the culture middle management was blamed for issues, but not provided solutions. I'm just hoping they (as in, upper management AND middle management) get their stuff together because the employees working under them deserve better.

4.0
May 5, 2017

Trupanion is a company I wish I could work for til retirement.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Computer has good culture and very focus on goal. The CEO is very lay back

Cons

Need for guidance and training for new hired. Communication company goal to employees

Viewing 343 - 345 of 426 Reviews

Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.