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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (426 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Reviews by job title

      426 reviews
      1.0
      Jun 4, 2024

      Truly Awful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent if you’re single. If you need to add a spouse or child, it’s awful

      Cons

      Wow. Where do I begin? I used to LOVE working for Trupanion. I wanted it to be my career for the rest of my life. As soon as Margi took over things went downhill. She only cares about $$. It’s very clear we were nothing but numbers on a spreadsheet to her. She took away benefits and incentives. She wants work done cheaper and faster. The whole temperature of the company changed and it just got worse and worse.

      2.0
      May 29, 2024

      Not what it once was

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote opportunities are available. Ok insurance and offers pet insurance.

      Cons

      Started at Trupanion when they cared about their employees. They used to know that by taking care of your employees means taking care of your customers. They have changed the bonus structure. Push you to keep customers even when after you try and the customer just can no longer afford it. It’s unethical. They have had lay offs while promoting higher ups and increasing the higher ups salaries. Don’t dare have any kind of personal things you are going through as they only cared about the output.

      3.0
      May 24, 2024

      Not what it used to be

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to work from home

      Cons

      Constantly changing bonus structure, lack of communication/transparency, very few growth opportunities

      Viewing 61 - 63 of 426 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.