Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "Many good people working there." ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 20 reviews)); "Work from home, flexible hours, great insurance." ((in 15 reviews)); "There is a good work life balance and they're very diverse." ((in 14 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 29 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 23 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 19 reviews)); "Low salary" ((in 13 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews

3.0

Dec 29, 2023

Ok Place to Work

Retention specialist

Recommend

CEO approval

Business Outlook

Pros

The company was good and the pay was great along with being able to work remote

Cons

The role I worked was high stress and not enough support from leadership.

3.0

Dec 23, 2023

Used to be better

Member experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits and you basically get a third check every month with the bonus.

Cons

Terrible communication and transparency. You really have to learn as you go, which is hard with this job. The people who call in can be incredibly abusive. Support is minimal now as they changed how they provide support to call center employees. They do not like coworkers communicating with each other either. Upper management tried to delete our whole team chat so we could not all talk. Changes are made constantly with little to no communication. Everyone hears something different. The job is incredibly isolating. Very hard to move up. Your mental health will suffer here. It used to be better, but clearly the company is struggling and the contact center employees are feeling the weight of bad business decisions.

Trupanion Response

2y

Thanks for sharing your experience! I very much enjoy the monthly bonus pay as well! The Communications team will be launching an anonymous survey soon to collect employee feedback and encourage your participation to help us continue to improve. The other concerns you mention will be shared with our People Operations department. In the meantime, I encourage you to review our Cigna Employee Assistance Program (EAP) for counseling and emotional well-being resources and check out Viva Engage to see our online communities to help connect you with other employees.

4.0

Dec 14, 2023

Work from home

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Work life balance, challenging, great culture.

Cons

Lower pay than expected for amount of work.

Trupanion Response

2y

Thank you for sharing your experience and for your hard work processing Trupanion claims! It is great to hear that you find the work challenging while also being able to keep your work and life separated. We encourage you to speak with your leader regarding workload and pay inquiries. If you need additional support, please reach out to our People Ops team at People.Operations@Trupanion.com to get connected with our Total Rewards team.

Viewing 79 - 81 of 426 Reviews

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