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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (426 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      426 reviews
      2.0
      Aug 15, 2023

      Pre-Pandemic Decent - Post Pandemic Atrocious.

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      The everyday worker genuinely cares here. It's an absolute shame that so much potential is squashed and squandered due to the incompetence of upper management.

      Cons

      Something changed in the company during the pandemic. Morale is at an all time low. Major lay offs in middle/upper management has left massive holes in the chain of command and workloads are now assumed upon others. I am disappointed with my experience with this organisation. It is clear that their management is complete and utterly incompetent. Communication is abysmal, with no timely responses to inquiries and an overall lack of transparency. Let's talk about their exorbitant prices for benefits that are hardly worth the cost. Adding a dependent to the policy? You might as well take out a second mortgage on your house. It's astonishing how much they will deduct.. the benefit's are unattainable for the majority of honest workers. What I mean by this is that it will cost you over $600 a pay check to insure a spouse.. (don't even ask about insuring a child as well). How on earth can they bang the drum about how much you care when they clearly couldn't care less about your employee's who only want a stable career and to look after their families. It's incredibly frustrating to entrust the health and well-being of a beloved pet to a company that can't take care of their own.

      avatar
      Trupanion Response
      2y
      Thank you for sharing your experience and feedback. Trupanion values and appreciates how much our team members care for our mission to help pets. If you would like to discuss your concerns further, please feel free to reach out Jennifer.Hernandez@trupanion.com to set up time for a confidential conversation.
      1.0
      Aug 7, 2023

      Avoid at all costs

      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, ability to work remotely

      Cons

      Leadership is incompetent. You will be micromanaged 24/7. This company does not care about pets, they care about profit. No one in management can seem to agree on what the proper procedures are, so you will get conflicting information constantly. Management is seriously a joke. Untrustworthy and they don’t understand what the job actually entails.

      1.0
      Aug 2, 2023

      Dysfunctional

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance benefits are great (but expensive if you pay for a dependent). Some room for growth if you work with the right people. Could probably find comparable benefits at other companies.

      Cons

      To say this company is dysfunctional is an understatement. Company leadership and GMs continuously make rash decisions, contradicting their previously made rash decisions, leaving little time to develop strategy or take insights from programs. Day-to-day micromanagement from leadership is debilitating, often pushing timelines and erasing any possibility of program success because of how late programs are launched. To solve for unsuccessful leadership, they hire middle managers who end up acting out of fear of not doing exactly what leadership asks of them. This fear permeates between all teams, making for a completely divided company and teams that only work for the whim of their leader’s needs, not the greater company goals. This company needs change from the top down, not more middle managers. Working for Trupanion will quickly show you how to not run a company.

      Viewing 103 - 105 of 426 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.