Pros
Health Benefits are completely free to employees. New office in Geoegetown is nice. Call center director gladly listens if you have concerns and does try her best to rememdy them- though she needs an admin assistant at this point, she's overworked.
Cons
Zero cost of living raises- you have to transfer departments or bonus heavily once per quarter. Bonusing is difficult if you arent in sales. Working at Trupanion reminds me a lot of being in high school, it's very cliquish. Management clearly picks favorites, and if you're not a favorite you are picked out for performance reviews, withheld from internal promotions, and retaliated against if you call out sick; the latter of which goes against Seattle's paid sick and safety leave act. Management keeps changing operation procedures and tells care and sales agents at the last minute before changing procedures again, then talks down to us when we ask for clarification. No evening support despite being a 24/7 company. Upper management are blissfully kept unaware of employee concerns by lower management.
