Trupanion reviews

3.2

41% would recommend to a friend

(427 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

427 reviews
2.0
Sep 9, 2019

Great place to work until the honeymoon period is over

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can wear your pajamas to work and swear like a sailor. This would be a GREAT company if you've already achieved everything you want in your career, no cost of living concerns, and just want to meet a bunch of cool people and pets.

Cons

Salary is dismal, especially if you work in a department not directly related to revenue generation. No internal development program for employees that want to do more than just manage a team. If you possess any level of competence and self-motivation, inevitably you will have it ground out of you due to the lack of resources and availability of management. No annual performance reviews (at least in my department) and stock options are offered in lieu of raises. This company uses culture and non-compensation based benefits as a smoke-screen to keep people from balking at the operational chaos that ensues day in and day out. Process is regarded with almost complete disdain from our CEO and Chief STRATEGY Officer, which results in a lot of confusion and a lot of unnecessary stress that doesn't ever directly touch them. A lot of reviews chalk these problems up to "new company growing pains" but this company is almost 20 years old.

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Trupanion Response
6y
You make some important points. If you are open to have a conversation about your specific experience, we'd appreciate learning more. Email peopleops@trupanion.com if you'd like to connect.
1.0
Mar 27, 2018

People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people in the office are great, same with the pets!

Cons

The leaders have a lot to learn. They have no clue what is going on and blame the wrong people.

2.0
Oct 28, 2017

Experiences at Trupanion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, nice office, decent location.

Cons

-Advancement opportunities are decided on essentially a popularity contest -New positions are created for the favorites who don't fit elsewhere -Hardworking employees get the shaft -Minimal support from middle management -Upper management talks big about how much they care but does a poor job showing it -Call center is a revolving door -Abysmal pay for Seattle in 2017 -CEO doesn't believe in cost of living adjustments to pay

Viewing 121 - 123 of 427 Reviews

Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.