Where. to. B E G I N?? First, this company touts itself as a "data-driven", "tech-centric" company. Nope - you can provide leadership with data regarding what you think are next best steps or ideas for your team to work on to improve team KPIs and they will ignore you and the data. Every month there is a new fire for everyone to solve which requires all hands on deck. What we aren't told is that while we are spending all our time fixing problems others created, we are still expected to handle the standard work we needed to take care of (as if we work 24/7.) No matter what, you dropped the ball (and you are expected to pick it up.) Ideas and projects are requested based on instinct, instead of data and facts. When the project ultimately fails (or fails to launch), you are forced to either "fix" the broken project or ignore the results and move on. When these efforts inevitably fail, our monthly bonus takes a hit. Because, as mentioned above, you can't work on everything at once. Also, you don't get a pay raise (and if so, you aren't likely to see a COL increase.) Even in Seattle, where a large portion of businesses are giving raises for at least the COL, Trupanion just says "that's what bonuses are for". And when you inevitably don't meet your impossible goals, you don't get your full bonus (which you are now dependent on because of inflation.) Managers and Directors are hired consistently, and no matter how great they may initially seem, they fall victim to leaderships pressure to just do things "the Trupanion way." And, get ready for be re-organized every 6 months, because after a few months of "no progress", your team gets shuffled around in hopes that the new org will be able to fulfill leaderships exact requests with their intended results.
