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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Reviews by job title

      427 reviews
      2.0
      Mar 27, 2023

      Not great

      Inbound phone sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to talk about pets all day. Money is ok if you're young and green. Great benefits package. Ability to work remote.

      Cons

      Toxic "woke" culture disguised as virtuous and inclusive. Everyone is young and not well-educated or experienced. Children teaching children. Training was WAY too long and felt like being at kindergarten. Terribly rude and often unhappy clientele. Lots of tech, organization and management issues. Money isn't what they claim it will be and you get penalized A LOT. Retention sucks. They claim flexible schedule yet it's anything but. Ridiculous hours with little flexibility. Lots of inconsistencies and dishonesty. It's a work from home, and not a true remote position as you need to be connected to LAN and have 2 giant screens. Another thing that was misleading during the interview and hiring process.

      avatar
      Trupanion Response
      3y
      Thank you for taking the time to share your experience working at Trupanion. I am glad to hear that in your time with us, you did enjoy the benefits and compensation, but there were a few other issues in your time here. Your feedback regarding schedule flexibility in the contact center setting has been heard and we are working to improve our schedule selection process and time off policies so that everyone can fully utilize our great benefits. If you have further feedback you would like to share in a confidential setting, please out to our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com.
      4.0
      Mar 20, 2023

      Amazing company

      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Decent salary Great bonus opportunity

      Cons

      Disorganized communication Possible odd hours

      avatar
      Trupanion Response
      3y
      Thanks for the 4-star review! It's always great to hear from team members who have enjoyed our benefits package and compensation model. We are continuously working to improve our communication across this growing global company. If you would like to share more direct feedback regarding communication, I recommend reaching out to your People Business Partner or using our TruFeedback resource as well.
      1.0
      Mar 9, 2023

      Avoid at all costs

      Member engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home. Literally the only good thing.

      Cons

      Horrible pay. Promise of a bonus structure that is then IMPOSSIBLE to get. Snotty, infantile, and inexperienced managers that have no business leading ANYONE. Do you have a concern that you want to talk to your manager about? Go ahead, try it. They’ll find a way to fire you. The people who work here have BEGGED for living wages for YEARS, and the leadership has done NOTHING. Wait, sorry, they DO put a lot of effort into gaslighting their employees, and maybe that’s how they get their 6 figure bonus checks? They wouldn’t spit on you if you were on fire.

      avatar
      Trupanion Response
      3y
      Thank you for your feedback and for the years of hard work you have dedicated to Trupanion. We want to ensure all of your concerns are addressed and would love to speak more with you directly for a confidential conversation. If you are comfortable doing so, please contact our Senior Director, People and Talent at Jennifer.Hernandez@Trupanion.com to set up a time for a confidential conversation.
      Viewing 130 - 132 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.