Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

2.0

Jun 22, 2019

Growing Pains and High Turnover

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

Pet insurance eliminates the need for financial euthanasia. Working at corporate is awesome with all the pets in the office. Celebrations are always something to look forward to. Different shifts available to accommodate lifestyles.

Cons

Employees have extremely high demands and bonuses are based on some unrealistic expectations. Employees always in fear of termination without warning. Turnover is high due to terminations without reasons given to employees. Money driven mentality has changed the way claims are processed and weekly changes to the way policies are reviewed make it difficult to provide consistency for policy holders and employees.

Trupanion Response

7y

Thanks for sharing this feedback. I hope you had an opportunity to share more details of your experience during your exit interview. Your insights will help us improve. If you have anything more you'd like to share, please send a note to TruNews@trupanion.com.

4.0

Dec 16, 2017

If you love pets, Trupanion is the place for you!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Dogs and cats everywhere! Open office environment. Beautiful office. Co-workers all have a passion for pets which helps everyone get along. Free daycare, free health insurance, tons of weeknight events like games, craft events, and movie nights. Paid day off to volunteer. LEGENDARY HOLIDAY PARTY!

Cons

Pay is much less than industry average. Work/life balance is non-existent in some departments. Your insurance may be free but it is offensively expensive to cover dependents (prepare to have $625 deducted from EACH PAYCHECK if you want to cover your spouse and children. I'm amazed that some people have money left over after that). Vacation is use it or lose it so if you end up in a department with no work/life balance, prepare to lose it at the end of the year. Building is far away from decent food and the same food trucks every day is boring. No 401k employer match. Heavy focus on bonuses vs. liveable wage.

5.0

Oct 11, 2017

Trupanion

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, nice people, excellent managers

Cons

Low pay, high turn over rate for customer care rep position

Viewing 151 - 153 of 428 Reviews

Jobs at Trupanion

Enterprise Software Architect

Operations & Automation Partner

Operations & Automation Partner

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French Bilingual, Partner Support Coordinator

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Trupanion reviews

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Growing Pains and High Turnover

If you love pets, Trupanion is the place for you!

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