Trupanion does not believe or practice cost of living or performance pay raises. Rather, they'll hand out RSU stock bonuses which are pretty worthless since Trupanion's stock continues to tank.
If you work in the contact center, it's impossible to actually get a job elsewhere within the company.
Trupanion only bothers to get contact center customer service licensed because Trupanion allowed non-licensed agents to sell insurance policies, and they got a MASSIVE fine from the Washington state insurance commissioners office as a result. You may get licensed, but unlike sales, you won't be able to see any potential sweet monthly bonuses from it.
Managers WILL gossip about those they manage and do not like and literally sleep with each other on a regular basis. Contact center managers SAY they'll ban abusive customers but don't actually do this.
I am a former employee who reached out to the HR team and stock plan team numerous times after leaving and did not receive ANY responses to my inquiries. When I did finally hear back from the stock plan team after multiple teachings out, they gave me confidential information belonging to ANOTHER EMPLOYEE and admitted they hadn't bothered to look up the correct employee! And when I provided information to prove they had given me wrong info (and likely leaked the information of someone who still works there) they said "well just ignore that previous email, it doesn't pertain to you." If this is the info they'll readily admit to, God knows what they're doing that they won't admit to.
Daryl doesn't have anything to do with running this company. Margi probably is going to burn it into the ground for the sake of trying to buy a house somewhere on the beach.
