Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
1.0
Jun 12, 2023

Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Understanding coworkers because everyone is in the same boat.

Cons

A few words from other reviews: Gaslight, impulsive, toxic, dishonest, favoritism, infantile, misleading, incompetent, uncaring, used to be good money, lots of PTO which is never approved, abusive, no flexibility, practice what you preach.

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Trupanion Response
2y
Thank you for taking the time to provide feedback as we take it very seriously. If you would like to discuss your concerns further, please feel free to reach out Jennifer.Hernandez@trupanion.com to set up time for a confidential conversation.
1.0
Aug 12, 2019

Wrongful termination

Recommend
CEO approval
Business Outlook

Pros

Kind people, pets in the office everyday. Fun activities.

Cons

Trupanion wrongfully terminated me after working there for 2 years. I was having serious health issues and they did not offer me any resources for job security. I was a dedicated and passionate employee and they fired me on 7/12/2019 over the phone. I was working that morning and was so sick I could not finish my shift that day, the next day I was in the hospital for two weeks and underwent multiple surgeries. I was diagnosed with Graves’ disease, severe hyperthyroidism. I told my employer months prior to this that I was having health issues and under going tests. No resources were offered.

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Trupanion Response
6y
Thank you for taking the time to share your feedback. I am disheartened to hear that you did not feel supported in taking care of your health during your time at Trupanion and I take your comments very seriously. At Trupanion, we believe in taking care of each other, and we offer benefits and resources to help team members care for themselves and their families. Our company values and policies also do not tolerate discrimination or retaliation of any kind. You don't mention if you were able to connect with the People Operations team while you were at Trupanion, but I would welcome the opportunity to discuss your review further. You can contact me directly at Valerie.Danna@Trupanion.com. ~Valerie Danna, Head of People Operations
1.0
Jul 14, 2024

What a shame.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They insured my pet as a benefit, and I’m glad that cost them $400+/month. That’s the only pro.

Cons

- hire people who have zero of the qualifications listed in the JD - pay is awful, and is completely inconsistent. Get hired during a rough patch with Trupanion? Enjoy getting paid in dirt unless you wipe the butts of senior leadership to get a promotion. - IF you get a promotion, check your pay and bonus. - CONSTANTLY getting rates wrong and throwing money at customers. And those teams get zero repercussions, and just continue making the same mistakes. - “leaders” become leaders because they sat in a chair one day when no one else was in office. Thanks Trup for staying in my mental history with the worst boss. - ZERO accountability. Scapegoating the heck out of your direct reports. - Darryl once “empowered” people to own the company - can I have the option to give you my stock back? I don’t want this.

Viewing 19 - 21 of 426 Reviews

Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.