Does Trustco Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Trustco Bank employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Trustco Bank. This rating has improved by 15% over the last 12 months.

How satisfied are employees working at Trustco Bank?

29% of Trustco Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trustco Bank 2.7 out of 5 for work life balance, 2.1 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Trustco Bank?

Branch Manager (30) , Teller (30) , Bank Teller (29) , Assistant Manager (26) , Universal Banker (24) , Assistant Branch Manager (21) , Manager (16) , Head Teller (15) , Assistant Brand Manager (ABM) (5) , Part Time Teller (5) , Customer Service Representative (4) , Senior Associate Banker (4) , Senior Universal Banker (4) , Assistant Branch Manager (ABM) (3) , Operations Specialist (3)

What are the pros of working at Trustco Bank according to real employee reviews?

"People you work with are mostly nice" ((in 11 reviews)); "Some great customers and employees" ((in 8 reviews)); "Paid holidays." ((in 5 reviews)); "Job stability and consistent hours compared to many finance roles" ((in 4 reviews)); "Easy work environment and learning place" ((in 3 reviews))

What are the cons of working at Trustco Bank according to real employee reviews?

"Low pay and can be overwhelming with no on to cover your lunch" ((in 72 reviews)); "Awful upper management." ((in 16 reviews)); "Poor management makes for frustration among employees." ((in 15 reviews)); "No training" ((in 13 reviews)); "Some are lucky to have a good manager (I was)" ((in 11 reviews))

What are the top reviewed Trustco Bank locations?

Albany , Orlando , Schenectady , New York , Longwood , Glenville , Catskill , Clifton Park , Latham , Saratoga Springs , Hudson , Peekskill , Jupiter , Altamonte Springs , Colonie , Denville , Northvale , Ramsey , Ballston Spa , Cobleskill , East Greenbush , Mechanicville , Rensselaer , Troy , Fort Edward , Glens Falls , Queensbury , Valatie , New Paltz , Bronxville

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Trustco Bank

Trustco Bank reviews

2.9

29% would recommend to a friend

(361 total reviews)

Robert J. McCormick

37% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trustco Bank has an employee rating of 2.9 out of 5 stars, based on 361 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 22% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

361 reviews

5.0

Dec 16, 2025

Great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work life balance, benefits and community involvement.

Cons

None to list for me personally!

1.0

Nov 13, 2025

Worst Corporate Culture I've been apart of

Branch manager

Recommend

CEO approval

Business Outlook

Pros

The only pro I have for Trustco is that I had some great coworkers, despite their absolute no-standards hiring practices. Some exceptional people get hired along with useless, unqualified people.

Cons

Poor training, horrible company culture, and they do not care about people at all. Trustco Bank is a revolving door and customers always complain about all the new people.

5.0

Oct 19, 2025

A Great Starting Job

Assistant branch manager (abm)

Recommend

CEO approval

Business Outlook

Pros

Fast growing path within the bank.

Cons

The compensation wasn’t exceptional, but it was fair given the manageable workload.

Viewing 115 - 117 of 361 Reviews

Jobs at Trustco Bank

Executive Assistant - Glenville, NY

Assistant Branch Manager - Scotia, NY

Assistant Branch Manager - Lake George, NY

Full-Time Customer Service Coordinator - Longwood, FL

Assistant Branch Manager - Albany County