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Trutech Wildlife Service

Part of Rollins

Engaged Employer

Trutech Wildlife Service reviews

3.2

50% would recommend to a friend

(113 total reviews)

Jeff Campbell

58% approve of CEO

51% positive business outlook

Trutech Wildlife Service has an employee rating of 3.2 out of 5 stars, based on 113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trutech Wildlife Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

113 reviews
1.0
Nov 5, 2019

bad

Recommend
CEO approval
Business Outlook

Pros

workers are given company vehicle and phone

Cons

Workers must meet monthly quota.

1.0
Dec 7, 2011
Recommend
CEO approval
Business Outlook

Pros

I'll be honest, for a while I was sipping on the Trutech "kool-aid"! I was one of their top producers in sales, I enjoyed the work (even despite the long hours), and I liked the people that I worked with. I actually learned a lot of excellent skill sets which benefit me greatly today. When I did well I was celebrated. I quickly became one of the "golden boys" and I was soon training and interviewing prospective employees (i.e. ride-alongs) constantly. I did so well in fact that I was promised promotion within the first 6 or 7 months I was there. Thats when the problems started.

Cons

The biggest con I would say about Trutech is the upper management's total disregard of their technicians' well-being. To them, the techs just make them money and money is their only motivation. Here are the facts... -Trutech's turnover rate is ridiculous. Most techs don't even last a year so Trutech is constantly having to hire new people to fill their spots. This is really a shame for their customers because they are paying top dollar for inexperienced technicians. - Trutech is very vague during their interview process to give them an opportunity to evaluate potential employees. If they told the truth right away the interviewee would run for the hills! I know this because I was asked to show the interviewees what a typical workday involved and I would always get asked the same things and would have to set the record straight. The main lie was that there is a base pay, which is false. The job is 100% commission. They also aren't straight forward about the hours required to work. They kept putting the interviewees with me because I was very good at convincing them that the job was worth taking (again, while I was sipping on the "kool-aid") but I still tried to be realistic. I was not compensated for any of the time I spent with the interviewees or trainees despite helping them make thousands of dollars for the company. -The training is basically sales training and most of the techs feel ill-prepared when they leave to go to their territories. Again, this is not good. You don't want to be on a 40 foot ladder and not know what you are doing!!!! I had to learn a lot as I went which was extremely stressful and dangerous! - The management's mentality is basically a "what have you done for me lately" outlook. If you don't sell then you are a "loser". - Not all territories are created equal. Techs in a bigger city have a greater chance to sell to more leads and make more money than in a smaller area. -The money may seem pretty good but when you factor in all the hours you work + on call time, you barely make minimum wage. I frequently worked 12-14 hours a day in the summer and it was brutal. I'm not against hard work but I believe you should be compensated for it. -You get almost zero time off. If a holiday happens to fall on a Sunday, for example Christmas this year, you get zero time off for it. Things got out of hand for me personally when I was asked to perform a duty that was the responsibility of the HR manager. Normally I would not have a problem with this but on that particular day I had to get home a little early (before 6 pm) to pick up my dog which had just survived a truck accident the day before and was still in critical condition. When I objected because of this reason I was yelled at by the president/owner and was told that if I were to work at Trutech I was "going to miss some things'. I wasn't too happy with the way it was handled. Also, I was promised to be promoted in September of 09. When January rolled around and it hadn't happened I expressed some displeasure about the situation. When that happened Trutech basically came up with several excuses to let me go. So I went from being one of their top techs to being fired because they said my "attitude was poor". I felt terrible because I had worked so hard for them and literally risked my life a few times just to be thrown away! Also, do not trust the positive reviews on this site. I was at the manager's meeting where the owners asked/told the managers to ask the techs that were happy to post their reviews on here.

1.0
Jul 13, 2011
Recommend
CEO approval
Business Outlook

Pros

During my time with this company, I did like working outside (when I wasn't in a hot attic or a moldy, spider-infested crawlspace). I liked that I had some freedom and independence in planning my work. I also enjoyed some of the actual work, when I was actually able to provide a valuable service to the customers.

Cons

If your experience as an employee of Trutech is anything like mine, you can expect the following: When you are hired by this company, you will be given about one week of notice before you're expected to report to training; even if you reside several states away. You will not be allowed to give your current employer two weeks notice, but Trutech will require you to give them two weeks in order to receive a good reference when you leave them. You will receive no reimbursement for your travel to the training in Georgia or for any moving expenses. However, you will soon find out that they paid for some of these expenses for other trainees. You will confront management about it, and they will deny it at first. Eventually, they will tell you that you will be reimbursed for travel expenses to training, but you will never actually receive this reimbursement. You'll go through three weeks of training in Marietta, GA, which will consist almost entirely of sales training (more or less a brain-washing curriculum to make you a more pushy salesman and convince you that the company's prices are justified and not too high). During this training, the CEO will constantly interrupt to tell you another story about how you're only a "loser" now, but someday you can be "winner" like he is when you're wealthy. You will be in training 6 days a week from about 7 am to 5 or 6pm, which will give you almost no time to find a place to live in your newly assigned area. Sometime during the last week of training, you will actually spend a few hours discussing laws, equipment, techniques, and learn hardly anything about what you actually need to know to provide a good service. Also, at some point during training, they will reveal the other half of the half-truths they told you in your interview. For instance, they will reveal that your pay will not actually consist of a base pay plus commissions, but actually a "safety net" made by your commissions. If you don't reach or exceed the amount of this "safety net" in a month of your commissions, then you will be put in a deficit and this amount will be taken from your paycheck when you do exceed the "net" amount (they actually call it a "draw"). They will also reveal that you will actually be a full-time pest control technician, even though they told you when you were hired that you would be part-time pest control and part time wildlife control. When training is finally over on Friday, they will tell you that your work in the field starts on Monday. You will have to beg for time to move your belongings to your new home in your assigned work area. When you start work in the field, they will give a pest control route that consists of over 100 monthly customers which are scattered across a huge territory. Many of these customers will require multiple visits each month. This route will be valued at less than the draw (safety net amount), so they will still expect you to make up the difference of hundreds of dollars by making sales. You will find it very difficult to make enough sales, however, because you are already working 50 to 60 hours each week trying to to keep your numerous customers happy within your enormous territory. You will also be required to keep your phone with you always, and be on call 24/7. I should also mention that the company will charge you $40/month to use their "company" phones. You will also be required to purchase much of your own equipment for the job. You will become frustrated by your inability to reach your sales quota and your lack of time to devote to your family and friends. You will state your concerns to your supervisor on several occasions, and he will simply brush them aside or label them as excuses. Eventually, after several months of frustration and abuse, your supervisor will show up at your home unannounced on some random evening to tell you that he is letting you go because you're not making the company enough money. If you think this all just sounds too outrageous, then simply consider this (I wish I had before wasting my valuable time and funds on this company): Trutech's retention rate is terrible, for both employees and customers. It is a fact that the majority of Trutech's employees don't stay with the company much longer than a year. Most of their customers also don't stay much longer than a year; most of them cancel after their 12 month contract is fulfilled.

Viewing 16 - 18 of 113 Reviews

Glassdoor has 116 Trutech Wildlife Service reviews submitted anonymously by Trutech Wildlife Service employees. Read employee reviews and ratings on Glassdoor to decide if Trutech Wildlife Service is right for you.