Tutor.com reviews

3.2

46% would recommend to a friend

(54 total reviews)

Hyoung Jun (Joshua) Park

36% approve of CEO

33% positive business outlook

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54 reviews

Reviews about "Culture"

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4.0
Nov 6, 2014
Recommend
CEO approval
Business Outlook

Pros

The IAC building is beautiful and has many amenities (espresso machine, keurig's on every floor, pantries on every floor - stocked with snacks (healthy and not so healthy), 9th floor has an expanded pantry with a fridge full of drinks, yogurts, etc. We have bagel Friday EVERY Friday and Dog Days once a month, as well as many events (Awesome Holiday parties in summer/ winter, National Cookie Day is celebrated, and random pop-ups like gelato in the elevator, and smoothies on the outdoor terrace. The company promotes work life balance (many employees work from home a few days a week) and we have internal events like happy hours, Thanksgiving Pot luck, monthly Birthday/ work anniversary celebrations). The benefits are decent regarding medical and a matching 401K

Cons

Some people are paid really well, others not so much - and it doesn't seem to matter how hard you work - you get "stuck" at the level your at. They do have many advancement opportunities that could be utilized more efficiently. There is not a tuition reimbursement policy (which is silly since we are an education company....) but they do promote professional development - you just have to ask for it. Many things have been in flux with recent acquisitions, my experience is they don't want to share a lot unless you are on a need to know basis - which makes sense, but more communication of what is happening would be nice. Everyone is fairly good to work with, but it can be hard to fit in if you aren't in the "right" crowd. Managers are generally supportive

1.0
Nov 4, 2014

Terrible To Work For

Recommend
CEO approval
Business Outlook

Pros

Pros: Not a scam. They actually do give you money to tutor online. No scamming involved. Flexible hours. Very flexible. I can work whenever I like. Most students are very nice and respectful. I've been called "ma'am" more often than I've been insulted. That rare combination of an eager student and an interesting assignment can be mentally stimulating. You can maintain your employment status with a very low level of work -- say, one student per week -- and thus keep this job as a fallback job in case your living-wage job dissipates. Engaging a previously-uninterested student is a true joy.

Cons

Wow. I registered for this site because I wanted to see if there were any alternatives to the Tutor.com job which is slowly destroying my mind and soul. Or maybe not so slowly. I'm surprised by the number of people who say that they're Tutor.com tutors but think that the students pay the bills. That's not so. There are a handful of individual students who pay, but the vast majority of paying customers are institutions -- primarily schools and libraries. These are the paying customers, and everything about Tutor.com is designed for the pleasure and convenience of those paying customers. You don't really think that the time limits or the constant urging to "tutor" more than one student at once is for the student's benefit, do you? If Tutor.com learned that you played an an online game while also tutoring, you'd be fired -- yet they push and shove us to shortchange the students by teaching more than one at once, and want us to lie about it. We're supposed to use prescripted messages saying things like "I'm thinking" or "I'm researching this" to stall one student while tossing a bone to the other, and thereby tutor two students poorly. The tutors hate it and the students hate it, but the institutions love it because the official number of students tutored goes up. If the student is IAH (Individual Account Holder, one of the handful who actually pay for tutoring themselves or via their parents), then many of the worst policies don't apply. There is no time limit. It is not eligible for multiball tutoring. You get what you pay for, I guess. If you understand that Tutor.com is never about the tutors and only indirectly about the students, you're well on your way to understanding the entire thing. Tutor.com is not about tutoring; it's about selling the idea of a tutoring service to educational institutions. Cons: Unbelievably low pay. They require not only memorization of a thousand Byzantine policies and encyclopedic knowledge of fairly large fields but also a deft and caring touch, yet they pay burger-flipper money. It's depressing to spend hours leaping from one subtopic to another, teaching each with ease and grace, handling the gifted college student and struggling middle school student with appropriate expectations and encouragement -- only to realize that in all those hours you've earned less than a basic survival salary. Constant carping in the form of "feedback" from the supervisor called a mentor. Promotion (which would slightly increase pay) is supposed to come when certain standards are met, so petty policy violations are cited or just plain invented as an excuse to block promotion. Even though this device is transparent, it's still disheartening to be told what a terrible person you are every six weeks or so. [In fairness, the mentors are being micromanaged by their own "senior mentors," who may ream them for failing to ream the tutors. The system could use an overhaul.] Inflexible policies which are senseless or just plain bad. Policies, including firing offenses, are subject to change without notice. You may first learn of a new policy when you're tongue-lashed for breaking it, when the change wasn't even buried in the newsletter (much less announced properly). I recommend Tutor.com only if your expectations are very low. If you don't expect more than a pittance and have the detachment not to worry that most students aren't actually being helped much, it may work well for you. There are worse jobs. At least I'm indoors, protected from the weather. There is no way anyone could live on a Tutor.com wage, though. I don't just mean that one couldn't maintain a middle-class lifestyle. One couldn't rent a studio apartment and buy food without some other significant income.

5.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The best thing is your can create your own flexible schedule from week to week, and it is a very smooth on-boarding process. The staff are always in communication to resolve any technical issues (since it's online) and new programs. We just merged with The Princeton Review!!

Cons

Sometimes you have a long wait period if there aren't enough students online; also, jump on those schedules!!

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