- Very low pay (very near min wage). - Students can complain about the smallest things and management/QC actually bows down to their complaints. This gives the impression that there is more concern about customer satisfaction and profits than academic honesty. (Which, is fair as a private company, but this is how it is). - Comments about mentors/QC being on people's cases for the smallest things are true. However, this is due to student complaints or QC flags, *not necessarily that the mentors are prickly* (though some mentors may also be poor, my mentors so far have been fine, but they have had to be sticklers on QC flags still). - Tutor support and upper management does not listen to any recommendations, concerns, or improvements suggested by tutors, or even their mentors. - Management appears most interested in obtaining more contracts for profits, with little concern for academic integrity or standing behind their tutors/employees themselves.