Twilio reviews

It's a typical startup environment, so the goalposts seem to move pretty frequently. Many policies and procedures are tried - some take, some do not. But I am given a lot of freedom to exercise my judgment and do my job how I see fit, so this affects me less than it might if I had less personal responsibility.

Lots here: - Because of the focus on shipping product there is huge technical debt and a very shaky code foundation that has resulted in costly customer impacting outages. There is a lot of lip service about fixing the problems but it is trivialized over shipping new features. This is very serious and begs the question about the long-term company viability. - Developer burnout trying to keep the system up and ship product. Developers are expected to work all night on production problems and do their day jobs. There is a real lack of quality in the product. - Management shenanigans have eroded their once prized culture with some very key people either being forced out or quitting out of frustration with direction or lack of career advancement. - Cronyism in new hires. The hiring system was set up to keep this from happening but with new management they are bring in their friends. - Management manages by Twitter, short term thinking and micro management rather than setting direction. - An undercurrent of distrust between internal Engineering teams and between Engineering and the other teams in the company that is again leading to erosion in the culture and setting up favoritism. - Senior managers believing in their and the companies built up propaganda, the feeling of invincibility.