UKG reviews

3.2

48% would recommend to a friend

(7,026 total reviews)

Jennifer Morgan

45% approve of CEO

42% positive business outlook

UKG has an employee rating of 3.2 out of 5 stars, based on 7,026 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UKG employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

7K reviews
2.0
May 17, 2023

Just a Number

Recommend
CEO approval
Business Outlook

Pros

The benefits are great (for now).

Cons

What started as a “merger” 3 years ago with two companies that cared deeply about their employees has turned into a corporation (owned by a PE firm) looking to go public at all costs regardless of employee/culture impact. We’re no longer seen as individuals with families, kids, hobbies, etc.; we’re numbers on a spreadsheet which can, and will be, pulled when needed to reduce costs. We’ve become what we despised, just another company solely focused on the bottom-line and enough is never enough. It has been difficult and eye opening, especially these last few months, to watch this transition and leadership doesn’t get it. Catch phrases like ‘our purpose is people’, ‘one UKG’, etc. are disingenuous at best. After the return to office mandate and layoffs in March, company morale is at an all-time low. There was zero effort in keeping or repatriating some of our high performing individuals with years of experience/product knowledge. Again, we’re just numbers and expendable.

1.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits. I had to enter at least 5 words to submit this. That is all I can come up with.

Cons

Let's start here: I worked for my first company in sales for 17 years, the second company in sales for 9. I lasted 7 months at Kronos. I was only there for a few weeks when the sales team had a call with HR where they admitted they turn over 22% of the salesforce every year. Alarm bells had already started going off. In fact, I knew within two weeks that I made a terrible mistake. Here is a summary: 1. They will not give you the comp. plan when they make you an offer. They will only show you how you are paid after you start. Had I understood the comp plan, I wouldn't have accepted the job. It was NOT what I was told verbally and I had no chance of making what they told me I could make. 2. The week after I was hired, my territory changed. I had to travel from the east coast to the mid-west every week. My territory was the mid west even though I lived on the east coast. 3. I was told I would have about 250 prospects. I had less than 100. 4. The technology is old, outdated and tired. I asked to see a demo when I interviewed and I wasn't shown that either. They are trying to move into the HCM space. They have no hope of being able to compete with Ceridian or Ultimate Software in that arena. They have no idea what a good human capital management system should look like. The UI alone was enough to make most of my prospects comment on how bad it was. 4. There are layers and layers of bureaucracy you have to go through as a sales rep to get anything done, including a price quote. Be prepared to wait weeks and talk to half dozen people in order to get a quote to a prospect. 5. Salesforce was a MESS and you can't make changes. You can't even change the phone number on an account if it's wrong. You have to submit a work order to have things changed in salesforce like phone numbers or company addresses. I waited months for changes to be made. I ended up having to rig the system with notes so that I had valid data to work with. 6. Management isn't helpful. I really don't think anybody cares if their turnover is close to 25% year after year in sales. They just figure they'll find another naive soul like I was. They were in a real hurry to hire me. I was in a real hurry to get the hell out as fast as I could.

2.0
May 17, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits and the people I work with directly is what really keeps me here employed here.

Cons

Quiet layoffs every other month and the lack of direction from leadership. I've had the company tell me (as someone not in a leadership roll) to teach a whole team in noida or france to do my job, only for them to lay off that team. Leadership sets unrealistic goals that have nothing to do with your title, but still affect whether or not you get a bonus at the end of the year. Moral is extremely low and it shows when talking to people.

Viewing 55 - 57 of 7,026 Reviews

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