UKG reviews

3.2

48% would recommend to a friend

(7,037 total reviews)

Jennifer Morgan

44% approve of CEO

41% positive business outlook

UKG has an employee rating of 3.2 out of 5 stars, based on 7,037 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UKG employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

7K reviews
2.0
Apr 11, 2023

Stay Far, Far Away

Recommend
CEO approval
Business Outlook

Pros

45% 401k Match, Great Healthcare Benefits (for the time being), Unlimited PTO, some great people at the IC and Manager level (those that remain from the pre-merger)

Cons

What a terrible decline from the culture both companies had, and executives that cared. The new executives are only concerned about the bottom line, and our CTO spends a good chunk of his townhalls attacking employees for their negative feedback on recent policy changes. We have now been through several waves of layoffs of talented, tenured, knowledgeable people, citing duplication and lack of transferrable skills, while hundreds of positions were open. The CTO then went on to say that if those people were valued, they would have been kept by the company, but there was no such effort. Return to Office, referred to by leadership as "Return to Each Other", is an incredibly inflexible policy designed to push employees out of the company. Live in South Florida? Come in 3 times a week. Live a long distance from the office and have a long commute? Don't care, come in 3 times a week. Did you move away during the pandemic and were approved to be remote? Don't care, it's not officially in the system, come in 3 times a week. Were you officially marked as remote prior? It didn't go up high enough in the chain of approval, sorry, come in 3 times a week. People from as far as Tampa are being asked to make a 5 hour drive, people as far as Tennessee are being asked to return to South Florida or face immediate auto-resignation. Meanwhile, executives pretend that auto-resignations aren't a thing when asked about in meetings. A coworker with nearly 10 years on the job had his last day yesterday because the company has no interest in keeping talent. Most managers will not fight to keep you, and those that do will get shut down by the executives. What is being done with this feedback? Absolutely nothing. The powers that be annoyed RTEO and sent out surveys polling which benefits to cut right after closing the UKX survey, which used to be our primary source of providing feedback to the company. How is feedback received now? "If you don't like it, then leave" is the standard response. Communication from executive leadership is aggressive, tactless, completely disconnected from the reality of their employees. Tanking CSAT scores scores are blamed on remote work and not on the fact that support is facing extreme turnover and pressure.

1.0
Mar 13, 2023

Not trending in the right direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits (for now), some teams respect a good work/life balance

Cons

UKG doesn’t seem like the place to be right now. Lots changes coming from new leadership, a lot of customer dissatisfaction and leadership attitude is “if you don’t like it, leave”. A lot of of delays on customer support are due to the high attrition that we’ve had recently but leadership think is because we’re not in the office. Overall right now the focus seems to be on the bottom line, reduce cost and maximize profits. Not sure if this strategy will pay off in the long run.

2.0
Feb 17, 2023

Disappointing

Recommend
CEO approval
Business Outlook

Pros

Health benefits are covered 100%

Cons

Too many changes, UKG is not the magical place it once was. The McKinsey leadership that has been brought in for Product, and Engineering has destroyed the company culture. Lots of turn over! The purpose is NOT people.

Viewing 121 - 123 of 7,037 Reviews

Glassdoor has 7,738 UKG reviews submitted anonymously by UKG employees. Read employee reviews and ratings on Glassdoor to decide if UKG is right for you.