UKG reviews

I wouldn't recommend working in support department, work is very overwhelming and lots of stress especially around Nov, Dec, Jan. The culture in support doesn't align with the rest of the company, employees in support are not first, you are accountable for 800-1000 clients and the volume of work is emotionally damaging. Pto blackout are almost for 2 months during the holidays where you are working 10-12 hours per day in a very fast paced environment. They provide lunch 2 days a week and snacks every other days, but that doesn't account for the emotional stress you are going through with the work volume.

Stay under the radar and don’t speak unless spoken to. Don't reach out to your manager for help. Don’t offer improvement suggestions; you will be considered difficult no matter how good you think you present it. If things go wrong, blame others. Management wants names when things go wrong. Management is not complimentary of work. They use negative reinforcement. Company is resistant to change and process improvement. The only way changes are brought about is after evidence of dozens of failures and even after that it’s unlikely. Departments do not talk with each other; rather they throw work over the fence without explaining how processes should work. Employees are not encouraged to educate other departments in their processes. Many departments handle work through mass email boxes or online forms so you can never figure out who is doing the work or where your request is in that process. Don’t ever do any work that lies outside of your core job. You will get in trouble and not be thanked, no matter how harmless you think it is. Little to no advancement for remote employees. Personnel don’t like to talk on the phone. Everything is handled via email.