UPS reviews

3.4

54% would recommend to a friend

(36,825 total reviews)
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Carol B. Tomé

35% approve of CEO

41% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,825 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews
3.0
Apr 19, 2018

UPS Driver, peak holiday season

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits if you make it into the union, If you have a college degree, you will be approached about joining management...i was on day one. I enjoyed the job, but the hours are too long.

Cons

The hours, especially in peak season, are 10-12 hours/6 days a week. Management hazes new drivers like they are in boot camp. In order to make the union, you are required to work 40 days in a 70 day period. After peak ended, I showed up, clean shaven, with my uniform pressed, at the crack of dawn and stood around with the other new drivers until 11:30AM. At that point we were told there was no work today. They sent me home about 3 or 4 days week without any pay for being there for 4+ hours. Very few of the new drivers will make it into the union. One of the guys in my center was there on and off for over 2 years. They tried to lure me to management, which pays much better right away. From what I saw and heard from most of the union drivers...once you make that move, the company "owns" you and abuses you. The managers were usually there before us and went home later...including holidays. Without union protection, UPS will do everything in its power to squeeze every last drop of life from it's employees...as long as it improves its numbers.

4.0
Apr 16, 2018

Overall positiv

Recommend
CEO approval
Business Outlook

Pros

Good benefits, good compensation, long term company with secure future. Variety of jobs available so you can change easily when desired. Global company with many locations with opportunities to relocate.

Cons

Limited flexibility, long hours, limited work from home, limited promotional opportunities, pay raises based on formula not merit-based. Large employee base leaves individual employee lost in the numbers

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance, lots of time off earned, relatively easy job, 8-5 M-F and never overtime, paid vacation, pays weekly

Cons

Lots, if you get a bad sales territory you won’t get promoted, they have preferential treatment, it’s luck of the draw what team you end up on, they promote within but it’s based on numbers(which you’re selling a service, not a tangible product, you can’t force people to ship more), all territories have the same goals but aren’t the same(imagine Florida has lots of exports and Amish country has the same expectations). If you get put in a promotion patch you’ll get out, if not you’ll spend years here. They don’t promote on experience but on numbers(which aren’t controllable). Then if put on an action plan you can’t apply for promotions for 6 months. Also, plan to relocate to get a promotion. Basically look for another job unless you really love UPS. Oh the moral sucks.

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Glassdoor has 41,036 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.