UPS reviews

3.4

55% would recommend to a friend

(36,842 total reviews)
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Carol B. Tomé

35% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

37K reviews
3.0
Jan 15, 2015
Recommend
CEO approval
Business Outlook

Pros

After you work for a year then you get good medical/dental insurance and other benefits.

Cons

I was hired for peak driver, but when I showed up I was informed it was for a part time preload position and after October 15 I would start driving. Began driving at the beginning of December, only till the 24th not January 15 as previously stated. Management don't care about their personnel. You show up to work at 4:15am and they send you home. Waste of time, gas, etc. when you work is non stop for 3 hrs then a quick 10min break and that's it. For $11:00/hr you are breaking your back. I joined because I wanted to work but, an hour a week doesn't pay the bills. They give you a nice picture of what the job will be, but once you get in its different and disappointing.

1.0
Jan 7, 2015

UPS should check their management system

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many pros found during my three years working for the company. I made some good friends and learned about the bad side of corporate America

Cons

Low pay, want employees to finish tons of work without working overtime. Managers will make you take two hours lunch or leave early even if there is pending work to avoid paying overtime. Managers belittle employees and will take advantage of their skills having them work on excel sheets or power point presentations to then present them as theirs. Their MAPP program is supposed to help employees to advance but in reality only those who have connections with managers get ahead. HR is not there to help employees but to spy on them Managers and supervisors will use other employees to find information about other coworkers

4.0
Dec 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Generally the people are all pleasant. It is a job where you definitely get a good workout. It is fast-paced and if you are willing to take on more responsibilities and strive to always do a good job you will be given every opportunity to do so. The benefits are wonderful and cover anything that could possibly go wrong even if you are just a part time worker. The pay gradually increases and has the potential to be very sustaining if you stay around for a long time. Opportunity to advance in the company to a driver is readily available at our center, maybe not a full time driver immediately but you will be given the opportunity to try to drive if you do your time and you work hard so that the management takes you into consideration.

Cons

Unfortunately, outside of peak our center does not keep enough people on staff -or- they do not push everyone on the staff to balance the work appropriately. They do take advantage of the harder workers (floaters) and let them handle all the slack in the building. Also, it feels to me like the people who think that UPS pays wonderfully do not pay attention to the fact they are being really screwed if they are just in it for the money during the first several years while waiting to be a driver. People say "Management sucks, don't enter it" but if your entire ambition is to just be a part-time supervisor as opposed to using that position as a stepping stone inside or outside of the company you are missing the point of becoming one. If you become a supervisor you are immediately making more money and learning more things about being in an administrative position within a company which is the primary way that you are ever going to move up to a position above that. You also are around to learn more about the operations of the company. I do feel like people are brainwashed to believe that driving is the only way to be successful in the company, but it is also a very taxing job and I think people would be wise to recognize that if they push themselves they can serve alternative purposes and make themselves appear more valuable in the long run. But the worse con is that if you work mornings, you work approximately 4am-9am most of the year and around Christmas start time is even earlier generally. The reason this is such a bad thing is that when you realize what I realized (that the pay is not that stellar when you are only working 20 hours a week) that you are going to need another job, your only options are part time jobs, retail/food service, and that every job that will pay over 12 dollars an hour is going to be second shift and you will have to split your sleep schedule 4 hours before UPS and 4 hours before your other job. Then when it comes around Christmas time, you are likely unable to hold both jobs at the same time because you simply wont get any sleep between UPS and your second job when you are starting at 1 am.

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