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US Postal Service

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US Postal Service reviews

2.8

32% would recommend to a friend

(19,459 total reviews)

Louis DeJoy

17% approve of CEO

27% positive business outlook

US Postal Service has an employee rating of 2.8 out of 5 stars, based on 19,459 company reviews on Glassdoor which indicates that most employees have an average working experience there. The US Postal Service employee rating is 20% below average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jun 24, 2014
Recommend
CEO approval
Business Outlook

Pros

I cannot see any positive merit to working for the U.S.P.S.

Cons

From the set of regular 630,000 full time 'regular', thousands upon thousands are now retiring. Most of the regular employees have worked as many as 25 years, more often 35 years. All newly hired employees are designated as \"non-career employees' ( there may be a few exceptions). Such new employees are mistreated and must work no less than 50 hours, 10 hours a day at minimum. The USPS published job descriptions and their job offers conceal facts regarding a mandatory 350 day probation, where the temporary must work as many as seven days a week, Saturday through Friday. Federal labor law prohibits the USPS from demanding more than 60 hours a week but its managers do so. Supervisors will instruct their employees to work in excess of 60 hours a week, week in and week out, for 360 days and then an additional 90 days to all probationary "non-career' employee. The language the USPS trainers, hiring agents and even those who interview use to describe the hours of work available is "no-less than a four hours in a single work day". They intentionally obscure the fact that what they mean is that if a supervisor schedules a worker to perform for a particular day and cancels arbitrarily, the 'non-career' employee can show up at work, and demand wages for a maximum of four hours. The USPS has unions such as the Postal Carrier's Union and it is highly active and integrated into all of the hiring, training, and supervision of Postal Carriers. It is my opinion that the Union protects the USPS as a whole from disintegrating into a privatized, for profit business. The USPS pretends it is a Federal agency when in fact it is an independent government agency that is highly regulated by Federal law. That stated, it is a for profit organization. I do not exaggerate the hours demanded of the newly hired employee as exceeding U.S. State labor laws, whether clerk or carrier. Though it admits it is no longer a government agency, it fails to inform the public of this. Congress still controls all changes of operations in the USPS, such as the elimination of Saturday deliveries - but the core of the problem within the USPS is that it views the worker as a romantic notion. The USPS provides no real disability insurance, yet it reports accident injuries upon the thousands. It causes worker fatigue and injury but fails to modernize any of its delivery methods including the use of GIS map datum to guide carriers.

1.0
Jan 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Overtime pay after 8 hours, rapid accumulation of annual leave

Cons

No days off. Unrealistic expectations for overwhelming workload. Given a heap of stinky garbage and asked to make gold plated wristwatches out of it. Whiny career employees get preferential treatment and non-career employees get to pick up the pieces. Amount of work increases as soon as you get too fast or too good at the job. Management doesn't provide help in an extremely understaffed environment. Required to deliver large, overstuffed standard rate newspaper advertisements weekly to every house, even if they aren't receiving any DPS, flats, or parcels. Most customers never shovel path to their small, outdated, poorly maintained boxes during winter months. Some even expected you to lay their mail in pre-designated locations because they were too lazy/cheap to purchase a mailbox. Others thought it was acceptable to sit their mailbox on the ground after it had fallen off the mount and expect you to crouch down and wedge it open with twenty pounds of mail on your back just to deliver their standard rate junk. Most never addressed the issues even after repeated requests to do so. Some streets notorious for untethered dogs (a fineable city ordinance violation). Pepper sprayed multiple dogs in several months time, some multiple times. Owners then wonder why their mail wasn't delivered and call post office to complain. Businesses expect you to walk into their establishment every single day to deliver their mail, on the off-chance basis that they may have a piece of outgoing mail that they are too lazy to walk across the street to deposit in a collection box, or drive 3 blocks to the post office to drop off. Some businesses even called post office to complain and blatantly lie about not receiving mail, when the reason they did not was because they were not open during their own posted hours, and expect to somehow receive it with no mailbox. Poor management, led by under qualified individuals who have never voluntarily been given an ounce of respect in their life. No one is open to innovation or modern day solutions. Company as a whole is run by stubborn, grouchy old people still operating in a pre-21st century world. Everyone waiting around long enough to collect their pension and get out ASAP. Sinking rapidly. Breaking point for me was being told that I had to drive 20 miles to work, across 2 counties that were under a strict state of emergency after over 12" of snowfall and -40 degree temperatures. Good luck to anyone who bravely accepts the in humane challenge of carrying mail.

1.0
Oct 13, 2011
Recommend
CEO approval
Business Outlook

Pros

To be fair, the Post Office will test your abilities and fortitude when it comes to working in this kind of business. I like thinking about the many times I delivered mail the day after a federal holiday, which is an o.k. perk to have federal holidays off to some degree, on a Tuesday with box holders and in a rainstorm! The crazy part: I still came back the very next day for more. In a way, you will learn about yourself and what you can do. The salary is o.k. if you can get the hours to back it up. $18.50/hr can be the equivalent of minimal wage if you're only guaranteed one day a week, even if you're also compensated for fuel from EMA. It's also great to deliver mail in a postal vehicle instead of your own car. Although, I should point out that not all locations at USPS have LLVs, which is the case of this station in Odessa. If you are a hard and dedicated worker, you will have the respect of some of the older veteran regular carriers. Not only will they back you up when you can and WILL be in a bind, but will offer excellent tips on how to perform your duties effectively.

Cons

Where do you begin? The biggest problem with being a substitute carrier is that your always on-call. You can forget about trying to make plans far in advance. Your office will call you in at the last possible minute for you to run a route, but to add for a little levity it always seems to happen when you commit to something. By the way, management almost never calls you to let you know that the schedule has changed and what route that you're on. You have to call them find out at the beginning, the middle, AND at the end of every week to cover yourself to avoid an "Investigative Interview", also known as an interrogation. There's almost no way to get a second job to support yourself without either burning out or the second job conflicting with the Post Office. Management has no sympathy on this matter. They want you working for them well into the evening and into your second job. If your job presents a problem to them, they will make you choose to either work for USPS or resign, regardless of how long you worked for them and your dedication to the job. As mentioned before, not all offices have vehicles that you can use. Which means you will be required to use your personal vehicle to deliver the mail. You will tear up your vehicle delivering mail. You will spend more money regardless of what compensation you get from USPS on maintenance, insurance, and fuel for your car delivering mail. Plus, the only time you start getting benefits is when you make it to career level, which would be regular carriers and above. No life or health insurance for you. And then there's the concern about management. Probably, the poorest and soulless collection of snollygosters, popinjays, and ninnyhammers I have ever had the displeasure of serving under. I have seen them spend more time at my station standing around talking about their vacations and their social life, than actually doing there job. Rather than call in additional help from another office, an RCA would appreciate that, they would prefer to over burden all the substitutes by splitting routes. Rules constantly change here in the Odessa Post Office depending on the time of the month. You'll find yourself already in breech of another rule that was added to your office within 24 hours after you left for the day without even trying. It does not matter how long you worked at the post office, management will treat you like you've been working there for a couple of weeks and berate you as such. No such thing as praise for your hard work in this office. Plenty of criticism to spread around and none of which are constructive. It seems the only time management is interested in talking to you is if you've done something wrong, which I guess is a good heads up especially when you see a union representative waiting to take a statement as your called to the carpet.

Viewing 70 - 72 of 19,459 Reviews

Glassdoor has 20,908 US Postal Service reviews submitted anonymously by US Postal Service employees. Read employee reviews and ratings on Glassdoor to decide if US Postal Service is right for you.