Is USAA a good company to work for as a Bank Operations, Manager?

Bank Operations, Manager professionals working at USAA have rated their employer with 3.8 out of 5 stars in 15 Glassdoor reviews. This is a higher than average score with the overall rating of USAA employees being 3.3 out of 5 stars. Search open Bank Operations, Manager Jobs at USAA now and start preparing for your job interview by browsing frequently asked Bank Operations, Manager interview questions at USAA .

Does USAA pay Bank Operations, Manager employees well?

Bank Operations, Manager professionals rate their compensation and benefits at USAA with 4.2 out of 5 stars based on 15 anonymously submitted employee reviews. This is 10% better than the company average rating for salary and benefits. Find out more about Bank Operations, Manager salaries at USAA.

What are the top reviewed jobs at USAA?

Claims Adjuster (295) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (109) , Auto Claims Adjuster (108) , Insurance Professional (100) , Member Service Representative (93) , Financial Advisor (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"The benefits are great and my manager really encourages using your own initiative and asking questions." ((in 1709 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 512 reviews)); "It values support of the military and allows for a great work life balance." ((in 331 reviews)); "Great bonuses every year and christmas parties" ((in 264 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 152 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Good managers are hard to come by" ((in 242 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 169 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 78 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 65 reviews))

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USAA Bank Operations, Manager reviews

3.8

99% would recommend to a friend

(15 total reviews)

Juan C. Andrade

100% approve of CEO

59% positive business outlook

Ratings by category

4.2

Compensation and benefits

3.7

Culture & values

3.7

Work/Life balance

3.6

Senior management

3.6

Career opportunities

3.3

Diversity & inclusion

Manager Bank Operations employees have rated USAA with 3.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Manager Bank Operations professionals have a good working experience there. USAA is rated in line with the average (within 1 standard deviation) by Manager Bank Operations professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

15 reviews

4.0

Aug 22, 2025

Good job, but burn out is real

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Good schedules good PTO, pay and bonus

Cons

Burnout and lack of advancement

4.0

Jul 30, 2025

USAA

Relationship banker

Recommend

CEO approval

Business Outlook

Pros

Inclusivity, evolution, integrity, care, diversity

Cons

Call volume, adding in roles with no pay upgrade.

5.0

May 13, 2025

Good Company

Bank manager

Recommend

CEO approval

Business Outlook

Pros

The benefits were great and good culture.

Cons

I don’t have anything bad to say.

Viewing 1 - 3 of 15 Reviews

Jobs at USAA

Senior Decision Science Analyst - P&C Analytics

Intermediate Decision Science Analyst - P&C Claims Analytics

Digital Technical Product Manager Lead

Executive Director, Bank Sales and Service Contact Center

AVP, Senior Financial Officer

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USAA Bank Operations, Manager reviews

Ratings by category

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Reviews by job title

Good job, but burn out is real

USAA

Good Company

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