USAA Claims Operations Manager reviews

2.2

8% would recommend to a friend

(9 total reviews)
avatar

Juan C. Andrade

Not enough data to show CEO approval

6% positive business outlook

Reviews by job title

9 reviews
2.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Good 401k contribution (8% + 3% pension contribution)

Cons

Horrible environment; hair-on-fire all the time and everyone is a revolving metric. Lack of leadership from the top down. Directors and above have an opportunity to receive 1.75% bonus each year if they are considered "exceeding expectations" (i.e. - Director can earn a 35% bonus). This leads to a horrible environment as there is no human component, leadership only wants to meet crazy metrics to boost their pay and bonus. Horrible environment. No growth opportunities for remote employees - and upper leadership gives no value to the remote employees, often stripping remote status within days. Pay compression - if you aren't promoting up, annual salary raises hardly keep up with inflation.

4.0
Sep 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Team Members - Salary and Benefits

Cons

Front Line Training lacks depth for success

Viewing 1 - 3 of 9 Reviews

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