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USAA

Engaged Employer

USAA Claims Operations Manager reviews

2.2

8% would recommend to a friend

(9 total reviews)
avatar

Juan C. Andrade

Not enough data to show CEO approval

6% positive business outlook

Ratings by category

2.3

Compensation and benefits

2.1

Work/Life balance

1.4

Diversity & inclusion

1.3

Culture & values

1.3

Career opportunities

1.2

Senior management

Ratings by demographic groups

Reviews by job title

9 reviews
2.0
Dec 7, 2022

Broken Operating Model & Insane Workload

Claims operations manager
Recommend
CEO approval
Business Outlook

Pros

Benefits, including 401K and PTO

Cons

Broken operating model makes the job impossible, leading to poor member experience and extreme volume of escalations. Impossible to manage everything thrown your way, including workload, employee morale and training/development.

4.0
Nov 22, 2020

Great Company!

Claims operations manager
Recommend
CEO approval
Business Outlook

Pros

Great pay, great core values

Cons

High workload - being salary, the time it takes to keep up vs. adjusters getting paid overtime does not justify the extra responsibility of being a manager

Viewing 7 - 9 of 9 Reviews
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