USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

. Great great PTO program. Awesome coworkers. WFH option

Cons

Absolute worst company I have ever worked for. They lost two billion dollars in claims one year and expected their sales representatives to make it up the next year. Utterly impossible. Worked there over three years and the sales metrics got harder and harder to reach. The metrics reached the point where they were impossible to meet. You're supposed to have lots of support which is also not true because it's too busy with back to back phone calls to get any support. They truly want you to sell products to people that don't need them. The pay is also not competitive.

1.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

None to speak of except grave disappointment

Cons

No more loyalty integrity honesty and service...no longer fostering good behaviors of valuing the employeee who has no voice anymore but are hanging on by their last mental thread of what sanity they have left.

1.0
Feb 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Fairly chill environment Internal clinic

Cons

No budget for anything No promotion Bonus supposed to be based on performance but it is not Toxic culture Bad CEO Benefits gets worse and worse No more work from home

Viewing 298 - 300 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.