Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,369 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1744 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 526 reviews)); "work/life balance is good but watch out where you work for flexibility" ((in 330 reviews)); "Yearly Bonuses are great and helpful." ((in 280 reviews)); "Great company values and great benefits" ((in 132 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 305 reviews)); "Good managers are hard to come by" ((in 234 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 174 reviews)); "Upper management could care less about front" ((in 72 reviews)); "Lots of layoffs recently yikes" ((in 69 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews

2.0

Aug 6, 2024

All is not as it appears

Insurance professional

Recommend

CEO approval

Business Outlook

Pros

PTO / benefits Growth opportunities Partial work from home opportunities

Cons

Recruitment process is very long Recruiters will lie to you about the role to meet their metrics. You are just a number, not a human being. Management and leadership do not uphold the companies stated values.

1.0

Jun 28, 2024

Work Life Balance

Inside claim representative trainee

Recommend

CEO approval

Business Outlook

Pros

The people that are hired with you and you get to know if the useless zoom training classes. Most of my training class has left as the training was useless once you were assigned a team to work claims.

Cons

The workload is unrealistic and you can not do the work that is expected in an eight hour day. Out of the eight hours you are working three hours each day on other peoples claims and taking incoming calls. The incoming calls are never pleasant. I have worked in the insurance industry for over 30 years and this is the worst company I have ever seen. I am more surprised that they do not have more bad faith lawsuits. The representatives are overworked and if you want to stay on top of your work you need to work at least 12 hours a day and work weekends.

3.0

Jun 26, 2024

Culture shift is sinking morale

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The mission of who we serve

Cons

- Benefits and perks continually eroding - Management ignores what they don’t want to hear - Bringing in leaders from publicly traded companies who bring that mindset with them - Indian leadership takeover in IT who micromanage and favor Indian workers

Viewing 295 - 297 of 7,679 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Senior Corporate Recruiter

Entry - Level Auto Claims Adjuster

Entry - Level Auto Claims Adjuster

Entry - Level Auto Claims Adjuster

USAA

USAA reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

All is not as it appears

Work Life Balance

Culture shift is sinking morale

Jobs at USAA

USAA reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at USAA

USAA reviews FAQs