USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Apr 28, 2015

Mortgage Processor III

Recommend
CEO approval
Business Outlook

Pros

Great company who focuses on our military, and really cares about their employees. Taking special care to provide work/life balance in most departments, benefits, and compensation.

Cons

The Mortgage department is a very stressful environment [I've been in the industry for 18 years] this was the worst stress I had ever been under.

1.0
Feb 10, 2015

SWEATSHOP

Recommend
CEO approval
Business Outlook

Pros

ok benefits The annual pay raise is around 2%

Cons

SWEATSHOP Its very hard to get a promotion. The recruiters do not tell you the true about the job. I was told, that I was going to be working with clients that had assets between $250k and 500k. Most of the calls I would take, were questions about how to repair there bad credit. The mangers only look out for themselves. You are micro managed and treated like a child. The annual pay raise is around 2%. When I left the company, they did not pay me my 2 weeks. Take better care of your employees. The job gets old and its a call center Usaa did not pay me my 2 weeks when I left the firm.

2.0
Aug 19, 2014

Used To Be Great, Now Not So Much

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid time off. Campus cafeteria. There are some really good people that work here though they are few and far between. Christmas party is extravagant.

Cons

Benefits are being cut gradually every year. They like to perpetuate the idea that they listen to employees but never actually do. Turn around at the executive level is becoming excessive. Public image is far from reality. Sinking ship mentality and outsourcing have many employees fearing for their jobs. Pressure put on those already doing the lion's share of the work instead of reprimanding and correcting the behaviors of those that do not. They will attempt to sway your voting decisions and political views to benefit the company. An underlying "whites not welcome" mentality is a serious red flag.

Viewing 358 - 360 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.