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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,680 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Jun 10, 2022

      Lower pay, no accountability, hide behind military uniforms

      Property adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      If all you knew was the military. If all you know is how to follow unquestionably. Then this is for you! They talk a big game about speaking up, but really just show up and shut up.

      Cons

      You have to drink the coolaid. USAA regularly takes the time as a corporation to both sniff fighter jet exhaust fumes as well as the fumes coming out it’s own posterior. You get paid less than industry average, internal promotions are rare, and the management system ensures one or two bad eggs can spoil an entire division.

      1.0
      Dec 11, 2021

      Toxic executive leadership

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Salary and bonus structure

      Cons

      Executive Leadership talks about healthy challenge but the moment you provide a challenge to them they make you life a living hell. The others that just coast and do as they are told continue to be promoted. The environment is just toxic with a lot of people ending their everyday crying. The CEO Wayne Peacock requires everyone to call him “sir”. To top it all off the CHRO Pat Teague has no empathy for people, and doesn’t care to know anything about the business of HR. Everyone is just in selfish survival mode instead of helping each other. It’s sad that these executives have just let this great company culture be destroyed for their personal gain.

      1.0
      Dec 1, 2021

      None injury claims adjuster

      Non injury claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only thing I can think of is the Benefits

      Cons

      Workload and metrics is unrealistic. Extreme micromanagement. Zero work life balance. Very poor communication when change takes place. Absolutely no growth. You have to leave the company if you want to move up in the industry.

      Viewing 394 - 396 of 7,680 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,370 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.