USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Sep 30, 2019
Recommend
CEO approval
Business Outlook

Pros

USAA has great flexible schedules, bonuses and education assistance program

Cons

Call volume isn't distributed fairly amongst reps, it's a call center so expect to be treated as just a number producing sales. For an insurance company, the health insurance provided to employees is incredibly awful. The bonuses almost make up for less pay but because this is a sales position, commission at any other insurance company would still out weigh total salary with bonuses included. Management and resources providing information on how to handle calls is inconsistent. Managers micromanage everyone regardless of performance. Promotions are dependent upon sales numbers, military service and who you're buddies with.

3.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefits from day 1 Great work schedule flexibility PTO hours generated every pay period Education assistance is great so use it to pursue your career of choice. Military culture

Cons

It is a call center and you are expected to sell insurance on almost every call. Work life balance is not that great, unpaid lunches, bonus is determined by overall business results. Florida campus is expected to outperform other campuses but you will get paid the same. Sales practices are inconsistent sometimes as well as instructions given. Managers tend to focus on what you did wrong no matter what. Even if the call was perfect they are trained to find something you could do better. No the highest paying insurance company

Viewing 415 - 417 of 7,681 Reviews

Glassdoor has 8,371 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.