USAA Customer Service Insurance Agent reviews

3.0

44% would recommend to a friend

(264 total reviews)
avatar

Juan C. Andrade

17% approve of CEO

30% positive business outlook

Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

264 reviews
3.0
Apr 28, 2024

Okay

Recommend
CEO approval
Business Outlook

Pros

- Great benefits - Okay pay - Great PTO program

Cons

- Stressful for the amount of pay - Micromanagement - Felt like a number rather than a person - Felt stuck in the same position with little to no help from upper management to advance to another position or department

4.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Great retirement and health benefits Great DEI program Flexible schedules Employee education program.

Cons

Limiting work from home opportunities High call volumes

Viewing 43 - 45 of 264 Reviews

Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.