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      USAA

      Engaged Employer

      USAA Customer Service Insurance Agent reviews

      3.0

      44% would recommend to a friend

      (264 total reviews)
      avatar

      Juan C. Andrade

      17% approve of CEO

      30% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.1

      Work/Life balance

      2.9

      Career opportunities

      2.3

      Senior management

      Customer Service/Insurance Agent employees have rated USAA with 3.0 out of 5 stars, based on 264 company reviews on Glassdoor. This indicates that most Customer Service/Insurance Agent professionals have an average working experience there. USAA is rated in line with the average (within 1 standard deviation) by Customer Service/Insurance Agent professionals compared to other employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      264 reviews
      3.0
      Apr 16, 2024

      Review

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment to work in

      Cons

      Long hours and short breaks

      4.0
      Apr 15, 2024

      Insurance agent

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and school repay program

      Cons

      Cant switch positions untill 1 year

      3.0
      Apr 11, 2024

      Politics

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was good at my job. I consistently showed every member that I cared deeply & they expressed feedback that I’m the only insurance agent that really takes the time to help. It was fulfilling to give people peace of mind. I enjoyed talking to people from all over, understand their story and what’s important to them, their needs, and provide solutions to protect them financially.

      Cons

      My numbers were high but I did not get promoted because I did not make friends with the right people. Thought I would get noticed by the quality of my work but politics plays a huge role on whether you get promoted at USAA.

      Viewing 46 - 48 of 264 Reviews
      Related searches: USAA Customer Service/Insurance Agent jobs | USAA Customer Service/Insurance Agent salaries | USAA benefits | USAA interviews | USAA conversations
      USAA reviewsUSAA Customer Service/Insurance Agent reviews

      Glassdoor has 8,375 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.